Service Officer-branch Banking-branch Banking

1 day ago

Hyderabad Telangana, India Kotak Mahindra Full time

**Service Officer**
- KRAs:
- Cash Management - Cash/Non-cash transactional activitiesRedress customer needs pertaining to cash, DDs, cheque deposits, general information.- Maintaining speed and accuracy of transactional processes.
- Sensation of the use of other business opportunities.
- Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth
- Redress customer needs pertaining to cash, DDs, cheque deposits, general information.- Speed and accuracy of transaction.- Exploitation of other business opportunities sensed.- Providing quality of experience that will ensure retention and positive word-of-mouth.- EXPERIENCE, QUALIFICATIONS & QUALITITIES- Experience of 1-2 years only. The experience should have been in the front-office of banks.- Graduate.- Well groomed and presentable.- Bilingual proficiency: English and local language- Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.- Computer proficiency a must.- AGE: 22-25 years- OTHERS:
- Reporting to: Service Manager / Branch Manager (depending on size of branch)- TARGET:
- ADFC, HDFC, Coo-op Banks, Thomas Cook, UAE Exchange- THE ROLE (bold):
- REVENUE GENERATION, CUSTOMER ACQUISITION, **CUSTOMER RETENTION **, **COST EFFICIENCY THROUGH PROCESS

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