Cafe Cluster Manager

4 weeks ago

Delhi, India Acme Services Full time

Job Description - Role models expected behavior and coaches team - on hospitality standards - Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations - Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner - Empowers the team to satisfy Customer needs and resolve concerns - Removes barriers to delivering Hospitality behaviors during shift Builds Team Talent: - Treats all team members fairly and with respect - Supports the training of new team members - Recognizes team members for team contributions - Holds team members accountable for their behavior and performance - Provides coaching to team members to improve performance - Provides communication to team about goals and performance Drives Sales Growth: - Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements - Executes new product rollouts - Responsible Flexibility and Adaptability: - Acts quickly to solve problems in area of responsibility - Provides feedback and suggestions to improve performance - Is flexible with work schedule as business needs - Understands and complies with all procedures and policies - Provide action plans to address issues and opportunities and effective execution of the same - Seeks to understand goals and results and how they personally contribute to them Plans and Communicates: - Discusses issues with other support functions of the circle and prepares the action plan - Discusses the business plan and brings out the alignment - Involves entire team by communicating goals, results, and action plans Expands the footprint: - Identify the new locations for the business expansion in line with the business strategy - Responsible for new restaurant operating days and prepare the propose the capex calculation - Understand and observe the completion closely and update stakeholders and plan to tackle the competition

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