L3 Area Service Manager,

Job Description

The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company.2. REPORTING RELATIONSHIPSReporting toDirect ReportsDivisional Manager (Service - Urbanite)NIL3. INTERACTION WITH STAKEHOLDERSInternalExternalDirect- Service Training team

- Service Support team

- Sales team - Spares team

- Plant team

- R&D team

- Network Development team- Dealerships

- BAFL, Other financers4. JOB REQUIREMENTSEducational QualificationsEssentialAny graduate from a premier institute.DesiredB.E./B. Tech. in Electrical/ Electronics EngineeringWork ExpMin 3Max 8Industry SpecificationPreferably Automotive - 2W/3W/4WNeed for travelHigh75%5. KEY COMPETENCIESTechnical/ Functional- Deep Understanding of service processes.

- Dealership Management

- Product Knowledge - Competition Tracking

- Product Quality

- Negotiation and Conflict ResolutionBehavioural- Continuously raise the bar

- Ensure results with speed

- Meet customer expectations6. KEY RESPONSIBILITIESProvide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any

- Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
- Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
- Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
- Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
- Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
- Readiness check for the Network under expansion.
- Provide regular customer feedback on product and competition.
- Warranty audit
- Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
- Candidate should be flexible to move to other locations if business demands
- Candidate should know local language spoken in the regionThe Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company.2. REPORTING RELATIONSHIPSReporting toDirect ReportsDivisional Manager (Service - Urbanite)NIL3. INTERACTION WITH STAKEHOLDERSInternalExternalDirect- Service Training team
- - Service Support team
- - Sales team - Spares team
- - Plant team
- - R&D team
- - Network Development team- Dealerships
- - BAFL, Other financers4. JOB REQUIREMENTSEducational QualificationsEssentialAny graduate from a premier institute.DesiredB.E./B. Tech. in Electrical/ Electronics EngineeringWork ExpMin 3Max 8Industry SpecificationPreferably Automotive - 2W/3W/4WNeed for travelHigh75%5. KEY COMPETENCIESTechnical/ Functional- Deep Understanding of service processes.
- - Dealership Management
- - Product Knowledge - Competition Tracking
- - Product Quality
- - Negotiation and Conflict ResolutionBehavioural- Continuously raise the bar
- - Ensure results with speed
- - Meet customer expectations6. KEY RESPONSIBILITIESProvide product quality feedback and interface with R&D/plant/vendor teams to resolve issues, if any
- Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
- Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
- Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
- Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
- Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
- Readiness check for the Network under expansion.
- Provide regular customer feedback on product and competition.
- Warranty audit
- Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
- Candidate should be flexible to move to other locations if business demands
- Candidate should know local language spoken in the region

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