Engineer - Customer Support

3 weeks ago

Bhopal India Inkarp Full time

Job Description Job Title: Service Engineer Location: Bhopal Company Overview Inkarp Instruments Services is a trusted name in the field of analytical and scientific instrumentation, known for delivering high-quality installation, servicing, and support to laboratories and research facilities across India. We are expanding our team and looking for experienced and dedicated Service Engineers who can ensure the seamless functioning of advanced scientific and laboratory instruments at our client sites. Job Summary We are seeking experienced Service Engineers to install, maintain, and troubleshoot scientific instruments. The ideal candidates will have 23 years of experience in servicing and installation, with a background in Electronics or Electrical Engineering. Strong communication skills and a customer-focused approach are essential. This role requires fieldwork and effective problem-solving abilities to ensure seamless service delivery. Key Responsibilities Installation, maintenance, and servicing of laboratory, analytical, and scientific instruments at customer locations. Diagnose and troubleshoot hardware and software issues effectively. Provide technical support and training to customers as required. Ensure timely and professional communication with clients to maintain strong relationships. Coordinate with internal teams to manage service schedules and spare parts. Maintain detailed service logs and documentation. Promote and manage AMC (Annual Maintenance Contract) sales to ensure continued service and support for our clients. Requirements 23 years of hands-on experience in servicing and installation of scientific, analytical, and laboratory instruments. Degree/Diploma in Electronics or Electrical Engineering (B.Tech / Diploma / B.Sc.). Excellent problem-solving and analytical skills. Strong communication skills with a customer-oriented mindset. Willingness to travel within the region for onsite service and support. What We Offer Learning Experience: Exposure to sales processes and technical knowledge of lab instruments and analytical technologies. Mentorship: Guidance from experienced professionals in the field. Career Growth: Opportunity for full-time employment based on performance.

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