Support Engineer

1 day ago

Bhopal, Madhya Pradesh, India We360 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title:
 Software Support Engineer

Location:
 Bhopal

Working Hours:
 PST Time Zone

Department:
 Customer Success / Technical Support

Company:
 Zenstack Private Limited
About the Role:

We are looking for an energetic and technically skilled 
Software Support Engineer
 to join our growing team in Bhopal. In this role, you will support our clients across global time zones (primarily PST), ensuring smooth product usage and resolving technical issues quickly and efficiently. You'll use 
HubSpot
 and 
Intercom
 to manage customer communications, track issues, and deliver exceptional support experiences.
Key Responsibilities:

  • Provide prompt and effective support to customers through 
    HubSpot
    , 
    Intercom
    , email, and chat.
  • Diagnose, troubleshoot, and resolve software and configuration-related issues.
  • Collaborate with development, QA, and product teams to escalate and fix bugs.
  • Document customer issues, resolutions, and FAQs in HubSpot for internal and client reference.
  • Guide customers through software setup, usage, and feature walkthroughs.
  • Identify recurring technical issues and work with product teams to improve system stability.
  • Maintain high customer satisfaction scores and adhere to SLA timelines.
  • Work in alignment with 
    PST working hours
     (Pacific Standard Time).

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1–3 years of experience in a 
    software support or technical support role
    , preferably in SaaS.
  • Hands-on experience with 
    HubSpot Service Hub
     and 
    Intercom
     (support, chat, and automation workflows).
  • Strong analytical and troubleshooting skills.
  • Excellent written and verbal communication skills in English.
  • Familiarity with 
    SaaS products, APIs, and ticketing workflows
    .
  • Ability to multitask and manage client communications in different time zones.

Preferred Skills:

  • Experience supporting 
    B2B SaaS products
    .
  • Basic understanding of 
    SQL, HTML, JavaScript, or API integrations
    .
  • Previous experience working night shifts or overlapping PST hours.
  • Knowledge of 
    HubSpot automation and CRM workflows
     is a plus.

Compensation:

Competitive CTC based on skills and experience.
Why Join Us:

  • Be part of a dynamic SaaS product team solving real-world problems.
  • Opportunity to work with global clients and cutting-edge technology.
  • Supportive, learning-driven work culture.
  • Fast growth opportunities for high performers.

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