It Support Engineer

4 days ago

Guwahati, Assam, India National Institute for Smart Government (NISG) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

1. Software Development & Support

  • Assist the Regional Office (RO) in all IT/ software-related activities for CBSEs core functional work and processes.
  • Develop, maintain, and troubleshoot applications, scripts, and tools to support examination management, affiliation, training, and student services.
  • Write clean, efficient, and reusable code.
  • Support database management, data entry modules, and report generation tools for Regional Office activities.
  • 2. Application & Process Support
  • Provide technical assistance for CBSEs IT-driven initiatives at the RO, including online portals, digital assessment platforms, and e-services for stakeholders.
  • Collaborate with CBSE officers to analyze process automation requirements and implement software solutions accordingly.
  • Support deployment, configuration, and integration of new/existing applications as per CBSE guidelines.

3. Data security:

  • Ensure the data is maintained securely and utmost confidentiality is maintained.
  • Time to time backup of important data.
  • Prevention of cyber-attack by upkeeping of anti-virus software

4. Stakeholder Engagement

  • Work closely with CBSE RO officials and end-users to understand their IT requirements.
  • Provide timely updates, resolve technical issues, and escalate matters requiring higher-level intervention
  • Maintain effective communication between CBSE RO and CBSE IT teams/ HQ.

Job Description
- 5. Quality Assurance & Documentation
- Conduct functional testing, bug identification, and resolution for software applications.
- Support users during acceptance testing and ensure applications meet functional requirements

. 6. General Support

  • Ensure proper upkeep of IT systems used in RO, including troubleshooting minor hardware/ software issues in coordination with CBSE IT teams.
  • Provide regular feedback on system performance and recommend improvements.
  • Assist in data validation and integrity checks to ensure accuracy of records

Qualification Experience Mandatory

• Minimum BE/ B.Tech/ MCA/ MSc (IT) or equivalent

  • 3+ years of relevant IT/ Software development experience.

Desirable

  • Prior Government experience
  • Experience in Python programming language

    Knowledge of databases (SQL/ MySQL) and web application frameworks.
  • Knowledge of XBase databases, Excel, Word, MDB and multiformat data exchange.
  • Knowledge of data transformation, data security.
  • Good problem-solving, analytical, and communication skills.

Travel May require travel within the assigned CBSE Regional Office jurisdiction.

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