Technical Account Representative

2 weeks ago


Bengaluru, Karnataka, India Oracle Full time
Job Description

Our Team

Customer SuccessServices (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies.

Customer SuccessServices has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way.

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges, and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle SaaS products.

Our Ideal Candidate:

Our ideal candidate will typically be expected to demonstrate the following attributes:

- Good understanding on Oracle SaaS and ERP / SCM /HCM Modules
- Experience with implementation and support of Oracle SaaS ERP / SCM Applications, including at least 2 full cycle projects
- Good experience in managed services (day2-support) projects as an Individual contributor or a lead subject matter expert
- Experience conducting a project management in cloud-based (Oracle SaaS) technology
- Hands-on Oracle SaaS ERP / SCM /HCM implementation experience
- Understand OCI, PaaS applications and how it integrates with SaaS applications.
- Ability to review the solution design and Root Cause Analysis documentation.
- Good knowledge of Artificial Intelligence and specifically the embedded SaaS AI features
- Effectively manage scope and customer expectations on individual assignments
- Follow through on all assignments and takes ownership of client issues.
- Coordinate with Product Manager and business partner to model, design, and build business solutions.
- Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
- Strong project management experience PMP is desirable
- Should have a strong customer management skills.
- Excellent team player, willing to learn new technologies & problem-solving skills
- Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
- Strong organization skills, detail oriented & communication skills
- University degree, with post graduate technical or management qualifications or other relevant experience.
- Fusion ERP / SCM / HCM Certification preferred.

The candidate should have 15+ years of experience in Oracle SaaS including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application.High commitment with customers is must.

Career Level - IC4

  • Bengaluru, Karnataka, India Oracle Full time

    Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products and related implementation services. Maximize the customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue...


  • Bengaluru, Karnataka, India Mouser Electronics Full time

    Title: Technical Support Representative I Location: India Technical Support Representatives are responsible for providing service to customers by interpreting application and electronic component selection for sales, customers, suppliers, and other departments within Mouser to assist in the decision of buying, selling, and providing quality technical...


  • Bengaluru, Karnataka, India Oracle Full time

    ORACLE'S CLOUD PRIORITY SUPPORT SERVICES – Easter Time Zone Work Hours  Oracle is the #1 global provider of business software, with an outstanding presence in over 175 countries. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join Oracle to kick-start your career with...


  • Bengaluru, Karnataka, India Oracle Full time

    Job OverviewCareer Level - IC4You will play a vital role in our team's success. As a Technical Account Manager for Oracle Health Hosting, you will:Ensure Customer Satisfaction: Accountable for customer alignment of our Oracle Health Hosting serviceLead Implementation:Oversee the implementation of Oracle Health Hosting products, managing cross-functional...


  • Bengaluru, Karnataka, India Oracle Full time

    Job DescriptionAccountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance...


  • Bengaluru, Karnataka, India Razorpay Full time

    The Role:   As a Technical Account Manager you will be acting as the dedicated primary point of contact for all technical and product level activities or discussions post go-live for all our Super Enterprise Merchants (accounts). Roles and Responsibilities: TAM will build healthy relationships with customer's tech contacts, help them unblock...


  • Bengaluru, Karnataka, India Oracle Full time

    Job DescriptionCareer Level - IC4Your contribution will be vital to our success. As a Technical Account Manager for OHAI OHH Client Experience, you will:- Ensure Customer Satisfaction: Accountable for customer alignment of our Oracle Health Hosting service- Lead Implementation:Oversee the implementation of Oracle Health Hosting products, managing...


  • Bengaluru, Karnataka, India AMETEK Full time

    Job Title : Technical Service Representative Responsibilities include: Responsible for maintenance, calibration, servicing of Weathering instruments to verify or calibrate for correct operation or to identify, diagnose, and repair cause(s) of malfunction. Converses with equipment operators to ascertain operational problems with equipment and to...


  • Bengaluru, Karnataka, India Awign Full time

    About the Role:We are looking for a talented Technical Service Representative to provide top-notch support to our customers. This individual will be responsible for handling customer inquiries, resolving issues efficiently, and collaborating with internal teams to improve support processes.


  • Bengaluru, Karnataka, India Mouser Electronics Full time

    Title Customer Accounts Representative I Location India Customer Accounts Representatives are responsible for working closely with Customer Service Team as well as the corporate Customer Accounts Department in Texas USA and regional Customer Accounts Departments to provide customers with the best possible service and support ACCOUNTABILITIES ESSENTIAL...


  • Bengaluru, Karnataka, India Oracle Full time

    • The candidate must have strong troubleshooting skills on Database and Database technology products • Expertise in Performance issue analysis and providing resolution • Guide customer on Oracle Database Best practices • Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption,...


  • Bengaluru, Karnataka, India Qoruz Full time

    About QoruzWe are a fast-paced organization that is always looking for innovative solutions to drive growth. Our mission is to empower businesses with cutting-edge technology.Job DescriptionThis Sales Development Representative role involves working with our Account Development teams to identify new opportunities and create leads. You will use a consultative...


  • Bengaluru, Karnataka, India Wipro Full time

    Job DescriptionWe are seeking a highly skilled Technical Service Representative to join our team at Wipro. As a key member of our support team, you will be responsible for delivering world-class service to our clients by addressing their technical queries and concerns.You will work closely with our clients to identify and resolve technical issues, using your...


  • Bengaluru, Karnataka, India The Cigna Group Full time

    Job DescriptionJob Description SummaryAdministers the installation of assigned client accounts, including, but not limited to: structure and billing set up, data base loading, ID card set up, benefit package build, and set up for client and broker website access. In addition, provides support to assigned accounts by responding to inquiries or resolving...


  • Bengaluru, Karnataka, India TD SYNNEX Full time

    Job DescriptionKey Responsibilities:Should be an account manager for the customer, handling end – to -end business relationships thus creating a positive impact on customer experience and CSATChannel management of Resellers, sub-distributors, System Integrators and Enterprise partners with an ability to resolve customer pain points through consultative...


  • Bengaluru, Karnataka, India CSK Information Technology Pvt Ltd Full time

    Job Description We are seeking a polite, professional technical support representative to work closely with other team members and provide outstanding customer service. The representative will answer questions, handle complaints, troubleshoot problems with our products, and ensure a seamless learning experience for our customers.Responsibilities :Respond...


  • Bengaluru, Karnataka, India CSK Information Technology Pvt Ltd Full time

    Job Description  We are seeking a polite, professional technical support representative to work closely with other team members and provide outstanding customer service. The representative will answer questions, handle complaints, troubleshoot problems with our products, and ensure a seamless learning experience for our customers. Responsibilities : Respond...


  • Bengaluru, Karnataka, India Cloud Software Group Full time

    Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere....


  • Bengaluru, Karnataka, India MasterControl Full time

    Job DescriptionAbout MasterControl:MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect...


  • Bengaluru, Karnataka, India Oracle Full time

    Job DescriptionDescriptionOur customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To...