L1 Technical Support Representative

2 weeks ago


Bengaluru, Karnataka, India CSK Information Technology Pvt Ltd Full time

Job Description 

We are seeking a polite, professional technical support representative to work closely with other team members and provide outstanding customer service. The representative will answer questions, handle complaints, troubleshoot problems with our products, and ensure a seamless learning experience for our customers.

Responsibilities :

Respond promptly and professionally to customer inquiries via email, chat, and phone.

 Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

 Diagnose and troubleshoot technical issues related to our platform, courses, and resources.

 Understanding of company products, services, and policies.

 Provide step-by-step guidance to users on problem resolution.  Educate users on platform features, functionalities, and best practices.

 Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.

 Keep records of all conversations in our CRM in a comprehensible way.

 Collaborate with internal teams to address and escalate technical issues as needed.

 Gather user feedback on their experience and communicate insights to the development team.

 Identify recurring issues and contribute to continuous improvement efforts.

 Taking part in training and other learning opportunities to expand knowledge of the company and position.

 Adhering to all company policies and procedures.

Note-

Salary will be 3.00 Lac CTC

This requirement is immediate join or a maximum 24th March 2025



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