L1 Technical Support Representative
2 weeks ago
Job Description
We are seeking a polite, professional technical support representative to work closely with other team members and provide outstanding customer service. The representative will answer questions, handle complaints, troubleshoot problems with our products, and ensure a seamless learning experience for our customers.
Responsibilities :
Respond promptly and professionally to customer inquiries via email, chat, and phone.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Diagnose and troubleshoot technical issues related to our platform, courses, and resources.
Understanding of company products, services, and policies.
Provide step-by-step guidance to users on problem resolution. Educate users on platform features, functionalities, and best practices.
Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.
Keep records of all conversations in our CRM in a comprehensible way.
Collaborate with internal teams to address and escalate technical issues as needed.
Gather user feedback on their experience and communicate insights to the development team.
Identify recurring issues and contribute to continuous improvement efforts.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Adhering to all company policies and procedures.
Note-
Salary will be 3.00 Lac CTC
This requirement is immediate join or a maximum 24th March 2025
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