Technical Support Representative

4 days ago


Bengaluru, Karnataka, India Enphase Energy Full time

Enphase Energy is a global leader in solar energy technology, and we are seeking a Technical Support Representative to join our team. As a Technical Support Representative, you will play a critical role in delivering exceptional customer service and support to our customers worldwide.

About the Role

As a Technical Support Representative, your primary responsibility will be to provide technical support to our customers via phone, email, and chat. You will be required to troubleshoot and resolve technical issues related to our solar energy products, as well as provide pre-sales information about our products.

You will also be required to work closely with our engineering team to track field-issues and product-modifications, and to document all activity in a central CRM/Help Desk software platform.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our solar energy products
  • Provide pre-sales information about our products
  • Work closely with our engineering team to track field-issues and product-modifications
  • Document all activity in a central CRM/Help Desk software platform


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