Client Success Specialist III

1 day ago

Noida India Oracle Full time

Job Description Essential Knowledge, Skills, Abilities, and Background - Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role - Product experience in Sales of Enterprise software, platform, or product. - Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc. - Experience representing the customer to internal product stake holders. - Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption. - Understanding of legal terms and common software sales contracts - Ability to effectively negotiate in both challenging and collaborative sales engagements - Ability to excel in a high-energy, quarterly-results driven sales culture - Team player who will work within the company to continue improving organization processes - 3-10 Years sales experience in technology-based company - Bachelor's degree in Business or technology related discipline - Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems - Some travel (25%+) may be required - Detailed Description and Job Requirements - Drive the renewal of Oracle'sMySQL Subscriptioncontracts to existing customers. - Responsible for: Delivering on or exceed assigned renewal quota. - Timely renewals for a variety of customers in an assigned territory. - Educating customers on business practices and any associated contractual implications. - Becoming a customer advocate by acting as a communication pipeline for issues, pain points, and ideas to Oracle Product Management. - Managing exceptions for customers with issues that may delay or inhibit renewals. - Accurately forecast business targets and renewal opportunities. - 5-7 years experience in sales or related area. Job duties are varied and complex, needing independent judgment. Essential Duties and Responsibilities - Engage and address customer concerns, pain points, etc. - Actively solicit customer ideas for new features, functionalities, tools, etc. - Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the MySQL Product Development team. - Lead the renewal sales cycle from proposal stage through contract execution. - Achieve / exceed quarterly renewal and expansion targets - Identify at-risk renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal - Provide continuous feedback to management on both successes and challenges for the business - Maximize renewal revenue and drive growth of new/expansion revenue with existing customer - Drive on-time or early renewals - Accurately forecast quarterly renewal revenue Career Level - IC3

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