Client Success Specialist III

11 hours ago

Noida, Uttar Pradesh, India Oracle Full time ₹ 11,20,000 - ₹ 19,60,000 per year
Description

Essential Knowledge, Skills, Abilities, and Background

  • Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role
  • Product experience in Sales of Enterprise software, platform, or product.
  • Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.
  • Experience representing the customer to internal product stake holders.
  • Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.
  • Understanding of legal terms and common software sales contracts
  • Ability to effectively negotiate in both challenging and collaborative sales engagements
  • Ability to excel in a high-energy, quarterly-results driven sales culture
  • Team player who will work within the company to continue improving organization processes
  • 3-10 Years sales experience in technology-based company
  • Bachelor's degree in Business or technology related discipline
  • Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems
  • Some travel (25%+) may be required
  •  

Detailed Description and Job Requirements

  • Drive the renewal of Oracle's MySQL Subscription contracts to existing customers.
  • Responsible for: Delivering on or exceed assigned renewal quota.
  • Timely renewals for a variety of customers in an assigned territory.
  • Educating customers on business practices and any associated contractual implications.
  • Becoming a customer advocate by acting as a communication pipeline for issues, pain points, and ideas to Oracle Product Management.
  • Managing exceptions for customers with issues that may delay or inhibit renewals.
  • Accurately forecast business targets and renewal opportunities.
  • 5-7 years' experience in sales or related area. Job duties are varied and complex, needing independent judgment. 
Responsibilities

Essential Duties and Responsibilities

  • Engage and address customer concerns, pain points, etc.
  • Actively solicit customer ideas for new features, functionalities, tools, etc.
  • Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the MySQL Product Development team.
  • Lead the renewal sales cycle from proposal stage through contract execution.
  • Achieve / exceed quarterly renewal and expansion targets
  • Identify "at-risk" renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal
  • Provide continuous feedback to management on both successes and challenges for the business
  • Maximize renewal revenue and      drive growth of new/expansion revenue with existing customer
  • Drive on-time or early renewals
  • Accurately forecast quarterly renewal revenue
Qualifications

Career Level - IC3

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