Customer Success
2 days ago
Job Description Customer Success & Product Specialist Location: Noida, Sector 1 Eligibility: Law graduates interested in a career in Legal Tech Experience: Minimum 1 year preferred; however, fresh law graduates with a strong interest in legal tech are also welcome to apply. Job Description We are looking for motivated law graduates to join our team as Customer Success & Product Specialists. This role combines client support, product understanding, and product coordination. As part of the Customer Support &Product Team, you will ensure clients have a smooth experience using our legal tech products while also contributing directly to ongoing product improvements. Key Responsibilities Client Support & Relationship Management - Serve as the primary point of contact for clients. - Provide timely assistance, maintain strong client relationships, and ensure overall satisfaction. Solution Delivery - Understand client needs and workflows. - Offer suitable solutions and ensure smooth resolution of client questions, issues, or requests. Cross-Selling, Upselling & Renewals - Identify opportunities to introduce additional products or features. - Support and drive contract renewals to enhance client retention. Product Expertise - Develop a strong understanding of our SaaS-based legal tech products. - Guide clients on product features, usage, and best practices. Feedback Collection - Gather client feedback, identify recurring themes, and use these insights to drive product improvements as part of the product team. Client Onboarding & Training - Conduct onboarding sessions, product demos, and training for new and existing users. Performance Tracking - Monitor client usage patterns, adoption levels, and potential concerns. - Take proactive steps to address issues before they escalate. Product Coordination & Management - Document client issues, feature requests, and feedback clearly. - Prioritize client-driven needs and collaborate internally to support enhancements. - Contribute to improving product usability, workflows, and overall customer experience. Requirements - Law graduates (LLB/LLM) with strong interest in legal technology. - Strong communication and interpersonal skills. - Analytical mindset with ability to understand client workflows and identify gaps. - Customer-first attitude with good relationship management skills. - Ability to work collaboratively within the product team and across supporting teams. - Prior experience in client servicing, product support, or legal research is an advantage but not mandatory.
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Customer Success Manager
5 days ago
Noida, India E-Solutions Full timeJob Description Job Title: Customer Success Manager Global SaaS Platform Location: Remote Work Timing: US Eastern Standard Time (EST) Salary: Competitive base salary + very aggressive commission plan About the Company We are a rapidly scaling, AI-native global workforce platform aiming to redefine how teams are hired, onboarded, and managed across borders....
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Customer Success
3 days ago
Noida, India WellnessZ Full timeJob Description Job Title: Customer Success & Support Executioner Salary: 20,000 per month Location: On-Office (Sector 63, Noida) Department: Customer Success About the Role We are looking for a high-ownership Customer Success & Support Executioner who can manage onboarding, app setup, client communication, ticket handling, renewals, and upselling for...
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Head of Customer Success Operations
4 weeks ago
Noida, India Innovaccer Full timeJob Description Customer Success at Innovaccer: Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you....
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Customer Success Manager
2 days ago
india Responsive Full timeAbout Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...
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Customer Success
2 days ago
Bengaluru, India Simbian Full timeJob Description Role Overview As Simbian's Customer Success Manager (CSM) for strategic accounts, you'll be the primary liaison for our largest and most important customer post-sales. This high-impact role blends elements of Customer Success, Technical Account Management, and Supportability Product Management. You will drive customers onboarding, champion...
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Customer Success Analyst
7 days ago
Noida, India Diligente Technologies Full timeClient is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...
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Customer Success Analyst
5 days ago
Noida, India Diligente Technologies Full timeClient is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...
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Customer Success Analyst
5 days ago
Noida, India Diligente Technologies Full timeClient is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...
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Customer Success Analyst
7 days ago
noida, India Diligente Technologies Full timeClient is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...
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Customer Success Analyst
7 days ago
Noida, India Diligente Technologies Full timeClient is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...
