Customer Success

3 weeks ago

Noida India Manupatra Full time

Job Description Customer Success & Product Specialist Location: Noida, Sector 1 Eligibility: Law graduates interested in a career in Legal Tech Experience: Minimum 1 year preferred; however, fresh law graduates with a strong interest in legal tech are also welcome to apply. Job Description We are looking for motivated law graduates to join our team as Customer Success & Product Specialists. This role combines client support, product understanding, and product coordination. As part of the Customer Support &Product Team, you will ensure clients have a smooth experience using our legal tech products while also contributing directly to ongoing product improvements. Key Responsibilities Client Support & Relationship Management - Serve as the primary point of contact for clients. - Provide timely assistance, maintain strong client relationships, and ensure overall satisfaction. Solution Delivery - Understand client needs and workflows. - Offer suitable solutions and ensure smooth resolution of client questions, issues, or requests. Cross-Selling, Upselling & Renewals - Identify opportunities to introduce additional products or features. - Support and drive contract renewals to enhance client retention. Product Expertise - Develop a strong understanding of our SaaS-based legal tech products. - Guide clients on product features, usage, and best practices. Feedback Collection - Gather client feedback, identify recurring themes, and use these insights to drive product improvements as part of the product team. Client Onboarding & Training - Conduct onboarding sessions, product demos, and training for new and existing users. Performance Tracking - Monitor client usage patterns, adoption levels, and potential concerns. - Take proactive steps to address issues before they escalate. Product Coordination & Management - Document client issues, feature requests, and feedback clearly. - Prioritize client-driven needs and collaborate internally to support enhancements. - Contribute to improving product usability, workflows, and overall customer experience. Requirements - Law graduates (LLB/LLM) with strong interest in legal technology. - Strong communication and interpersonal skills. - Analytical mindset with ability to understand client workflows and identify gaps. - Customer-first attitude with good relationship management skills. - Ability to work collaboratively within the product team and across supporting teams. - Prior experience in client servicing, product support, or legal research is an advantage but not mandatory.

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