Customer Success Manager
6 hours ago
Job OverviewWe are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions. This role bridges customers, product, engineering, and support teams to drive customer satisfaction, retention, and growth.Key ResponsibilitiesOwn and manage the end-to-end customer lifecycle from onboarding to renewal.Act as the primary technical point of contact for assigned customers.Drive product adoption and ensure customers achieve desired business outcomes.Conduct technical onboarding, training sessions, and product walkthroughs.Understand customer use cases and provide best-practice guidance.Identify risks, manage escalations, and drive issue resolution with internal teams.Collaborate with product and engineering teams to relay customer feedback.Track customer health metrics and prepare regular success reports.Support upsell and cross-sell opportunities in partnership with sales teams.Ensure high levels of customer satisfaction, retention, and advocacy.Required Skills & QualificationsBachelor’s degree in Engineering, Computer Science, or a related field.3+ years of experience in Customer Success, Technical Account Management, or similar roles.Strong technical understanding of SaaS platforms, APIs, and integrations.Experience with cloud platforms such as AWS, Azure, or Google Cloud.Ability to translate technical concepts into clear business value.Strong communication, presentation, and stakeholder management skills.Proven experience managing enterprise or mid-market customers.Tools & Technologies (Preferred)CRM & CS Tools: Salesforce, Gainsight, ZendeskCloud Platforms: AWS, Azure, Google CloudAPIs & Integrations: REST, WebhooksAnalytics & Reporting: Excel, Power BI, LookerCollaboration Tools: Slack, Microsoft TeamsCertifications (Nice to Have)Customer Success certifications (Gainsight, Success HACKER)Cloud certifications (AWS / Azure Fundamentals or Associate)ITIL or Service Management certificationsWhat We OfferCompetitive compensation and performance based incentivesOpportunity to work closely with technical and product teamsCareer growth in customer success and account leadershipCollaborative and customer-first work culture
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Customer Success Manager
2 days ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeJob OverviewWe are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions. This role bridges customers, product, engineering, and support teams to drive customer satisfaction, retention, and growth.Key ResponsibilitiesOwn and manage the...
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Customer Success Manager
2 days ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeJob Overview We are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions. This role bridges customers, product, engineering, and support teams to drive customer satisfaction, retention, and growth. Key Responsibilities - Own and manage the...
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Customer Success Manager
5 hours ago
Noida, India TRDFIN Support Services Pvt Ltd Full timeJob Overview We are seeking a technically strong and customer-focused Customer Success Manager to ensure successful onboarding, adoption, and long-term value realization of technology solutions. This role bridges customers, product, engineering, and support teams to drive customer satisfaction, retention, and growth. Key Responsibilities Own and manage the...
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Customer Success Manager
5 days ago
Noida, Uttar Pradesh, India Eximius Full timeRole Purpose· To ensure customers successfully adopt and continuously use the Eximius recruitment platform - resulting in strong hiring outcomes, revenue growth (credits, subscription upgrades), and long-term customer satisfaction.· This role leads the Customer Success function and directly contributes to growth and retention.Key ResponsibilitiesCustomer...
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Customer Success Manager
1 day ago
Noida, Uttar Pradesh, India Attentive Full timeAbout is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge, Vertex Ventures, Tenacity & Insight Partner that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our...
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Customer Success Manager
1 day ago
Noida, Uttar Pradesh, India Info Edge Full timePosition Overview:We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at , you will be responsible in -Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the valueTrusted advisor...
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Customer Success Manager
1 day ago
Noida, Uttar Pradesh, India RupeeQ Full timeCompany DescriptionRupeeq, founded in November 2020, is a dynamic online financial marketplace dedicated to connecting individuals and businesses with the best loan products. By streamlining processes, Rupeeq empowers financial institutions with automation to reduce operational burdens and costs. Focused on customer satisfaction, Rupeeq delivers a...
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Customer Success Manager
7 days ago
Noida, Uttar Pradesh, India Oriserve Full timeAs a Customer Success Manager, you will be performing a broad range of tasks such as maintaining ongoing customer relationships, networking, implementing customer success programs, and minimizing churn.Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and...
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Customer Success Manager
7 days ago
Noida, Uttar Pradesh, India Cilio AutomationFactory Full timeKey ResponsibilitiesCustomer relationship management: Build and maintain strong, long-term relationships with key customers and stakeholders to ensure a high level of satisfaction.Onboarding and implementation: Guide new and existing clients through the onboarding process, from product setup and training to successful implementation.Product adoption...
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Customer Success Manager
1 day ago
Noida, Uttar Pradesh, India Eqaro Guarantees Full timePosition: Customer Success ManagerLocation: NoidaCompany: Eqaro GuaranteesCompany DescriptionEqaro Guarantees is a technology-led Financial Guarantees company based in Noida, India. As a pioneer in the industry, Eqaro is committed to fostering economic growth by offering guarantees in lieu of collaterals and cash for individuals, entrepreneurs, and...
