Client Success Specialist III

3 days ago

Noida, India Oracle Full time

Essential Knowledge, Skills, Abilities, and Background Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role Product experience in Sales of Enterprise software, platform, or product. Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc. Experience representing the customer to internal product stake holders. Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption. Understanding of legal terms and common software sales contracts Ability to effectively negotiate in both challenging and collaborative sales engagements Ability to excel in a high-energy, quarterly-results driven sales culture Team player who will work within the company to continue improving organization processes 3-10 Years sales experience in technology-based company Bachelor’s degree in Business or technology related discipline Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems Some travel (25%+) may be required Detailed Description and Job Requirements Drive the renewal of Oracle's MySQL Subscription  contracts to existing customers. Responsible for: Delivering on or exceed assigned renewal quota. Timely renewals for a variety of customers in an assigned territory. Educating customers on business practices and any associated contractual implications. Becoming a customer advocate by acting as a communication pipeline for issues, pain points, and ideas to Oracle Product Management. Managing exceptions for customers with issues that may delay or inhibit renewals. Accurately forecast business targets and renewal opportunities. 5-7 years’ experience in sales or related area. Job duties are varied and complex, needing independent judgment.  Essential Duties and Responsibilities Engage and address customer concerns, pain points, etc. Actively solicit customer ideas for new features, functionalities, tools, etc. Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the MySQL Product Development team. Lead the renewal sales cycle from proposal stage through contract execution. Achieve / exceed quarterly renewal and expansion targets Identify “at-risk” renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal Provide continuous feedback to management on both successes and challenges for the business Maximize renewal revenue and drive growth of new/expansion revenue with existing customer Drive on-time or early renewals Accurately forecast quarterly renewal revenue Career Level - IC3

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