Front Office Associate

13 hours ago

Nellore AP IN Ilara Hotel and spa Chennai Full time

Key Responsibilities Guest Relations Service Welcome all guests with warmth courtesy and professionalism Ensure a smooth check-in and check-out process for all guests Anticipate and respond promptly to guest needs and requests Handle VIP and corporate guest arrivals and coordinate with other departments for special arrangements Maintain an updated knowledge of hotel services facilities and promotions Reservations Room Management Manage room allocations and coordinate with housekeeping for readiness Handle reservations cancellations and modifications efficiently Liaise with the sales and reservations team regarding corporate bookings and group check-ins Maintain accurate records of room availability and guest preferences Communication Coordination Coordinate with all departments Housekeeping F B Engineering etc to ensure guest satisfaction Handle phone calls emails and correspondence promptly and professionally Manage guest complaints and escalate unresolved issues to the Duty Manager when required Billing Cashiering Process billing payments and foreign currency transactions accurately Ensure corporate billing instructions and agreements are followed Maintain proper records and ensure transparency in all financial transactions Corporate Guest Handling Ensure fast discreet and professional service for business travelers Manage conference room bookings and assist with meeting arrangements if required Maintain relationships with key corporate clients and travel desk representatives Standards Grooming Adhere to hotel grooming standards and maintain a professional appearance at all times Follow all standard operating procedures SOPs and maintain confidentiality of guest information Uphold brand standards and maintain a professional demeanor at all times Job Types Full-time Permanent Pay 20 000 00 per month Benefits Provident Fund Work Location In person

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