Front Office Associate

3 weeks ago


Tirunelveli TN IN LAGO LEISURE RESORT, CHERAI Full time

Job Title Front Office Associate Location Lago Leisure Resort Spa Cherai Beach Ernakulam Kerala Department Front Office Reports To Front Office Manager Duty Manager Job Summary The Front Office Associate is the face of Lago Leisure Resort Spa This role is responsible for providing a warm welcome to guests handling check-in and check-out procedures managing reservations attending to guest inquiries and ensuring an exceptional stay experience Key Responsibilities Greet and welcome guests with a friendly and professional attitude Handle check-in and check-out procedures smoothly and efficiently Manage reservations through phone email and online booking platforms Coordinate with housekeeping and other departments to ensure room readiness Respond to guest queries and resolve complaints or issues promptly Maintain up-to-date knowledge of resort facilities services and promotions Handle cash and billing procedures with accuracy and accountability Maintain the front desk area in a clean and organized manner Coordinate transportation and local tour bookings if requested by guests Ensure guest feedback is collected and reported to the management Maintain accurate records of guest preferences special requests and VIPs Follow all resort policies SOPs and safety protocols Qualifications Skills Required Degree Diploma in Hotel Management or related field preferred Minimum 1-2 years of front office experience in a hotel resort setting Proficient in MS Office and hotel PMS software e g IDS Opera etc Excellent communication and interpersonal skills Good command of English knowledge of other languages Tamil Malayalam is a plus Customer-service focused with a problem-solving attitude Presentable courteous and well-groomed Willingness to work in shifts including weekends and holidays Working Hours Rotational shifts Morning Afternoon Night 6-day work week as per resort policy Benefits Accommodation and meals Uniform and grooming standards support Employee engagement and wellness programs Performance incentives Website www lagoleisure com Job Types Full-time Permanent Pay 8 086 00 - 15 000 00 per month Schedule Day shift Morning shift Night shift Rotational shift Supplemental Pay Performance bonus Work Location In person



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