Front Office Executive

20 hours ago

Nagercoil, Tamil Nadu, India Tony Chapal Full time

Role Overview The Front Office Executive is the first point of contact for visitors and vendors The role involves handling patient queries managing appointments maintaining records and ensuring smooth front desk operations while upholding the hospital s service standards Key Responsibilities Client Interaction Customer Service Greet visitors with courtesy and professionalism Provide accurate information regarding hospital services doctors schedules and procedures Guide patients and attendants to the appropriate departments Handle patient complaints or queries promptly and escalate to higher authorities if required Appointment Registration Management Schedule confirm and reschedule patient appointments Register new patients and update existing patient details in the hospital system Maintain proper documentation Coordinate with doctors and nurses to manage patient flow efficiently Front Desk Operations Answer phone calls and emails in a professional manner Maintain the reception area s cleanliness and ensure a welcoming environment Manage visitor entries and ensure adherence to hospital policies Handle courier mail and external communication Billing Records Management Coordinate with billing staff for cash card or insurance-related transactions Maintain accurate patient records and ensure confidentiality of medical information Support in generating daily weekly monthly reports related to front desk operations Coordination Administration Assist in handling emergencies by directing patients to the right medical team Support in hospital events awareness programs and health camps when required Follow standard operating procedures SOPs and compliance guidelines Skills Competencies Required Excellent communication and interpersonal skills Proficiency in MS Office hospital management software Ability to multitask and remain calm under pressure Strong organizational and time management skills Minimum 1 year experience required and good enthusiastic freshers also welcome Job Type Permanent Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Experience atleast 1 1 year Required Work Location In person

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