Front Office Associate

4 hours ago

Vasco Da Gama GA IN The Flora Grand Full time

Job Title Front Office Associate Male Department Front Office Reporting To Front Office Manager Duty Manager Job Summary The Front Office Associate is responsible for providing efficient courteous and personalized service to guests at the front desk ensuring smooth check-in and check-out operations handling guest queries and maintaining a professional image of the hotel at all times Key Responsibilities 1 Guest Service Operations Greet guests warmly upon arrival and assist with check-in and check-out procedures Ensure all guest registrations are accurately completed as per hotel policy Handle room assignments key issuance and payment settlements efficiently Provide information about hotel facilities services and local attractions Respond promptly to guest inquiries and resolve complaints courteously 2 Communication Coordination Coordinate with housekeeping and other departments for room status updates Handle calls and emails in a professional manner Maintain effective communication with team members and supervisors 3 Cashiering Records Handle cash credit and billing transactions accurately Maintain shift reports guest folios and daily revenue summaries Ensure all transactions comply with hotel financial policies 4 Grooming Conduct Maintain a high standard of personal appearance and grooming Display a polite professional and positive attitude at all times Follow hotel safety security and hygiene protocols Qualifications Skills 1-2 years of experience in Front Office or Guest Relations Job Types Full-time Permanent Pay 13 000 00 - 15 000 00 per month Benefits Food provided Work Location In person

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