Front Office Associate
4 days ago
Job Title: Front Office Associate (Male)
Department: Front Office
Reporting To: Front Office Manager / Duty Manager
Job Summary:
The Front Office Associate is responsible for providing efficient, courteous, and personalized service to guests at the front desk, ensuring smooth check-in and check-out operations, handling guest queries, and maintaining a professional image of the hotel at all times.
Key Responsibilities:
1. Guest Service & Operations:
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Ensure all guest registrations are accurately completed as per hotel policy.
- Handle room assignments, key issuance, and payment settlements efficiently.
- Provide information about hotel facilities, services, and local attractions.
- Respond promptly to guest inquiries and resolve complaints courteously.
2. Communication & Coordination:
- Coordinate with housekeeping and other departments for room status updates.
- Handle calls and emails in a professional manner.
- Maintain effective communication with team members and supervisors.
3. Cashiering & Records:
- Handle cash, credit, and billing transactions accurately.
- Maintain shift reports, guest folios, and daily revenue summaries.
- Ensure all transactions comply with hotel financial policies.
4. Grooming & Conduct:
- Maintain a high standard of personal appearance and grooming.
- Display a polite, professional, and positive attitude at all times.
- Follow hotel safety, security, and hygiene protocols.
Qualifications & Skills:
- 1–2 years of experience in Front Office or Guest Relations
Job Types: Full-time, Permanent
Pay: ₹13, ₹15,000.00 per month
Benefits:
- Food provided
Work Location: In person
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