Front Office Associate

2 days ago


Vasco, Goa, India The Flora Grand Full time ₹ 1,56,000 - ₹ 1,80,000 per year

Job Title: Front Office Associate (Male)

Department: Front Office

Reporting To: Front Office Manager / Duty Manager

Job Summary:

The Front Office Associate is responsible for providing efficient, courteous, and personalized service to guests at the front desk, ensuring smooth check-in and check-out operations, handling guest queries, and maintaining a professional image of the hotel at all times.

Key Responsibilities:

1. Guest Service & Operations:

  • Greet guests warmly upon arrival and assist with check-in and check-out procedures.
  • Ensure all guest registrations are accurately completed as per hotel policy.
  • Handle room assignments, key issuance, and payment settlements efficiently.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond promptly to guest inquiries and resolve complaints courteously.

2. Communication & Coordination:

  • Coordinate with housekeeping and other departments for room status updates.
  • Handle calls and emails in a professional manner.
  • Maintain effective communication with team members and supervisors.

3. Cashiering & Records:

  • Handle cash, credit, and billing transactions accurately.
  • Maintain shift reports, guest folios, and daily revenue summaries.
  • Ensure all transactions comply with hotel financial policies.

4. Grooming & Conduct:

  • Maintain a high standard of personal appearance and grooming.
  • Display a polite, professional, and positive attitude at all times.
  • Follow hotel safety, security, and hygiene protocols.

Qualifications & Skills:

  • 1–2 years of experience in Front Office or Guest Relations

Job Types: Full-time, Permanent

Pay: ₹13, ₹15,000.00 per month

Benefits:

  • Food provided

Work Location: In person



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