Customer Service Manager

As the Customer Service Manager you will play a pivotal role in supporting customers students throughout their learning experience Your vibrant personality and excellent writing skills will help you connect with the community on camera and through written communication Our client is committed to finding the perfect candidate who shares a passion for empowering women and has the dedication to contribute to their overall growth Key Responsibilities Act as the primary point of contact for students engaging with them during online workshops and live retreats intensives Host weekly group calls and live sessions providing support and guidance Respond to chats and engage with the community in our client s Facebook Group Participate in Monday morning meetings and other scheduled sessions Handle various administrative tasks as needed including managing CRM updates and communications Maintain a professional appearance for live calls and interactions Assist with client onboarding and ensure they have a positive experience with the program Be open to flexible scheduling including evenings and weekends as required for events Support client success through excellent communication multitasking and time management Requirements Flexible schedule including evenings and weekends with a commitment to Monday morning meetings at 9 30 AM EST and Thursdays at 11 AM EST Minimum 3 years in customer service preferred 3 years in sales Experience in roles such as social work teaching or other people-centric positions is a plus Exceptional writing and verbal communication skills Proficient with CRM systems experience with GoHighLevel is a plus Zoom calendar bookings spreadsheets and other digital tools A positive professional attitude with a belief in self-improvement and personal responsibility Excellent interpersonal skills and the ability to thrive in high-stress situations A strong desire to learn and develop within the team Must be able to work 20-25 hours per week Minimum Technical and Work Environment Requirements Internet Connection Primary internet connection with a minimum speed of 15 Mbps Backup internet connection with at least 10 Mbps Backup connection must be capable of supporting work during a power outage Primary Device Desktop or laptop equipped with at least Intel Core i5 8th generation or newer Intel Core i3 10th generation or newer AMD Ryzen 5 or an equivalent processor A minimum of 8 GB RAM Backup Device Must meet or exceed the performance of an Intel Core i3 processor Must be functional during power interruptions A functioning webcam A noise-canceling USB headset A quiet dedicated home office space Peripherals and Workspace A smartphone for communication and verification purposes Benefits Join Our Dynamic Team Experience our fun inclusive innovative culture that values your unique contributions and supports your professional growth Embrace the Opportunities Seize daily chances to learn innovate and excel Make a real impact in your field Limitless Career Growth Unlock a world of possibilities and resources to propel your career forward Fast-Paced Thrills Thrive in a high-energy engaging atmosphere Embrace challenges and reap stimulating rewards Flexibility Your Way Embrace the freedom to work from home or any location of your choice Create your ideal work environment Work-Life Balance at Its Best Say goodbye to stressful commutes and hello to quality time with loved ones Achieve a healthy work-life integration to perform at your best