Customer Service Team Manager

4 weeks ago

Thane India Kotak Mahindra Bank Full time

Job Description Role: Team Manager - Customer Service Location: Thane Responsibilities - : Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients querie - s.Handling Emails communication querie - s.Liaise with Department in resolving the cases within defined T - ATPreparing MIS/Dashboard and publishing it to respective stakeholder - s.Working on Projects as per business requirement - s.Working on NPS Matri - x.Only local candidate preferre d. Preferred candidate profi - le: Has customer centricity (keeps the customer first) in all perspec - tiveHas good communication skills (written and ver - bal)Should have good knowledge of MS Excel, Power Po int.

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