Teller Operations _ Bank

1 week ago

Belgaum, India V Konnect Full time

Job Description Role & Responsibilities: Account Opening & Maintenance - Manage the end-to-end process of account opening, maintenance, and closure as per banking guidelines - Ensure all documentation is complete and in line with internal checklists and regulatory standards - Perform welcome calling and obtain necessary approvals for customer onboarding Cash Handling & Transaction Processing - Handle cash transactions and electronic fund transfers including NEFT and RTGS - Address customer enquiries and execute instructions with accuracy and timeliness - Scrutinize all transactional documents submitted by customers to ensure compliance with branch checklists Customer Service & Complaint Resolution - Respond to and resolve customer queries and complaints promptly - Maintain accurate records of all customer interactions for service improvement - Ensure high levels of customer satisfaction through timely service and effective communication Process Adherence & Compliance - Follow all bank processes and policies to ensure audit readiness and high branch ratings - Ensure comprehensive compliance with all internal, regulatory, and statutory requirements - Monitor branch operations to ensure that people, systems, and data deliver consistent service quality

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