Center Manager
23 hours ago
Career Opportunities Position
Center Manager - Bancassurance
Band4
Reporting toRegional Manager - Bancassurance
FunctionBancassurance - YBL Sales
Key Responsibility Areas:- Recruit, train and supervise executives to achieve the agreed business targets and insurance sales in the defined cluster (40 and odd branches) and building a progressive partnership with the bank.
- Manage the discrepancies at the cluster level, provide support for ongoing issue resolution, manage initiatives deployed, providing induction and on-the-job training for Ops processes and workflows to team in order to achieve operations excellence & derive customer satisfaction.
- Participate in the hiring process, counsel and mentor performance, conduct fortnightly PRPs, co-create and implement recognition platforms in order to build a capable and motivated team in the Yes Bank relationship.
- Anticipate training requirements for the partner and lead the development and deployment of partner training programs in order to increase the selling effectiveness of owned as well as partner teams.
- Ensure that the system requirements are met in order for the relationship to be productive and mutually beneficial, and compliant with all regulatory requirements.
- Deploy and monitor implementation specifically bank staff contests/R&R in order to accelerate revenue generation with the channel.
- CBP, Case Size, manmonths, Paid cases
- Initiatives deployed - Plan vs. actual
- Customer satisfaction scores
- Hiring vs. objectives
- Employee Satisfaction Scores
- Feedback from Partner
- Channel Partner feedback
- Adverse observations in Audit Scores
- Incremental business results (Leads/policies etc.), Spend - Budget vs. actual
- Master of Business Administration or equivalent
- 5-7 years of experience in Sales, prior experience in Insurance essential with a minimum of 2 years of team handling experience.
Belgaum, KA, IN
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