Deputy Manager

Deputy Manager - Activity Business 

Job Purpose 

This position is open with Bajaj Finance Ltd.

- Achieving & exceeding business goals and targets for Rural Two Wheeler Loans.
- Managing and grooming the team to achieve their respective targets.

Duties and Responsibilities- Achieving & exceeding business goals and targets for Rural Two Wheeler Loans.
- Creating a strong and compliant sales culture to drive business.
- Sales force management, data management, and efficient use of call center leads.
- Dealer visits along with sales manager/FOS.
- Portfolio management with a focus on 99% zero bucket collections.
- Maintaining FEMI at 9% across location and span.
- Monthly 5 days of location travel.
- Ensure team's adherence to sales governance and compliance processes.
- Adherence to customer delivery TAT.
- Ensure implementation of promotional plans and contests; suggest new and innovative promotion plans for the area of work.
- Recruiting and retaining high performers.
- Team management and grooming of the team to achieve their respective targets.
- Managing the delinquency of the business sourced to ensure health of portfolio.
- Excel and PowerPoint presentation knowledge and skills.
- Daily review with ABSM regarding projections and activity plan for the day.
- Reviews with ABSM on projection versus delivery daily, to spur planning for the next day.
- Ensure execution of the defined activity plan for customer visits by the team during the day.
- Assist in collections in HTS cases for buckets X and 1, as well as higher buckets.
- Provide feedback to under-performing team members; seek to understand causes and provide timely and appropriate input and support.
- Nominate team members for rewards and recognition commensurate with their achievements; appreciate team members appropriately in internal forums as relevant.
- Resolve issues regarding documentation.
- Decide on approaching customers from risk-prone geographical areas and profiles, and stop approaching specific profiles based on delinquency patterns.
- Plan for business expansionidentify and map new areas, including fraud likelihoods, derive projections; share and discuss with branch teams and ASSCs; take inputs to make action plans clear; share projections, action plans, and budgets with RSM, seeking approval.
- Cascade finalised plans received from RSM to the team; derive aligned short-term performance benchmarks such as DRR; plan with team to achieve them.
- Periodically monitor team on productivity metrics; assist in resolving issues; monitor month-on-month productivity, WIRR, insurance penetration, CC and CW lead penetration.
- Shortlist from among initial candidate lists, make recommendations of known candidates; conduct initial interview with shortlisted candidates, providing comments as per format and recommendations.
- Review and discuss achievement with team periodically; conduct mid-year and annual performance reviews per team member, providing feedback for their improvement.

Major Challenges- Team management.
- Retention of front line sales force.
- Maintaining consistent delivery of high performance.
- Attrition (on roll & off roll).

Required Qualifications and Experience- Education:  Graduation / MBA
- Experience:
- Graduation with 4 to 6 years or MBA with 3-4 years of relevant experience.
- Demonstrated success & achievement orientation.
- Strong analytical skills to drive channel performance and profitability.
- Strong bias for action & driving results in a high performance environment.
- People & relationship management skills.
- Excellent communication and negotiation skills.
- Affirmative in nature, strong leadership skills, clarity of thought, and perseverance.