Senior Sales Manager – Jewellery

4 weeks ago


India Antal International Full time

Position Summary The Senior Sales Executive is responsible for driving sales building strong client relationships and ensuring exceptional customer experiences in the showroom This role involves guiding customers through high-value jewellery purchases achieving sales targets mentoring junior sales staff and contributing to brand growth through superior product knowledge and service The Senior Sales Executive is responsible for driving sales building strong client relationships and ensuring exceptional customer experiences in the showroom This role involves guiding customers through high-value jewellery purchases achieving sales targets mentoring junior sales staff and contributing to brand growth through superior product knowledge and service Key Responsibilities 1 Sales Customer Service Engage with walk-in customers and provide personalized assistance in jewellery selection Achieve individual and store sales targets by promoting gold diamond and gemstone jewellery Offer product demonstrations explain designs certifications hallmarking and pricing Deliver exceptional customer service and ensure a memorable buying experience 2 Client Relationship Management Build and maintain long-term relationships with high-value and repeat customers Maintain customer database and follow up for birthdays anniversaries and festive occasions Assist in developing client loyalty programs and increasing repeat sales 3 Product Knowledge Presentation Stay updated on new designs collections and jewellery trends Educate customers about product quality gemstones certifications and care instructions Ensure merchandise is well-displayed tagged and handled securely 4 Team Support Mentorship Guide and train junior sales executives in customer handling and product knowledge Assist the store manager in daily operations stock movement and visual merchandising Support in handling escalated customer queries or special requests 5 Operational Responsibilities Handle billing cash credit transactions and necessary documentation Ensure compliance with company SOPs security policies and audit standards Participate in exhibitions events and customer engagement activities Key Skills Competencies Strong sales and negotiation skills Excellent communication and interpersonal skills In-depth knowledge of jewellery gold diamond gemstones hallmarking certifications Customer service orientation with ability to handle high-net-worth clients Presentable personality confidence and persuasion skills Team player with leadership potential Educational Experience Requirements Graduate Commerce Business Fashion Jewellery Design preferred 10-12 years of jewellery retail sales experience gold diamond segment preferred Proven track record of achieving sales targets Experience in handling premium luxury clientele is an advantage



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