15h Left) Retention Marketing Specialist

3 weeks ago

Delhi, Delhi, India MNR Solutions Full time

We are seeking a strategic and results-driven Retention Marketing specialist to join our team in Delhi Okhla The ideal candidate will have a strong background in customer retention strategies email marketing campaigns and customer service within the personal care or FMCG sector Key Responsibilities - Develop and implement retention marketing strategies to enhance customer loyalty and reduce churn - Create manage and optimize email marketing campaigns targeting existing customers to drive engagement and repeat purchases - Analyze customer data and behavior to identify trends and opportunities for retention initiatives - Collaborate with cross-functional teams to design and execute personalized customer experiences and loyalty programs - Monitor and report on key performance metrics related to retention efforts and email campaigns providing insights and recommendations for improvement - Respond to customer inquiries and feedback promptly ensuring high levels of customer satisfaction - Stay updated on industry trends and best practices in retention marketing and customer engagement Key Skills - Strong understanding of retention marketing principles and strategies - Proficiency in email marketing platforms and tools - Excellent customer service and communication skills - Analytical mindset with the ability to interpret data and generate actionable insights - Creative problem-solving skills and attention to detail - Ability to work independently and collaboratively within a team Qualifications - Bachelor s degree in Marketing Business or a related field - Proven experience in retention marketing or customer service preferably in the personal care or FMCG industry Benefits - Competitive salary and benefits package - Opportunities for career advancement and professional development - A dynamic work environment that values innovation and teamwork ref updazz com

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