Technical Customer Success Manager

3 days ago


Gurugram, India Weekday AI Full time

This role is for one of the Weekday's clients Salary range: Rs 400000 - Rs 1400000 (ie INR 4-14 LPA) Min Experience: 2 years Location: Gurgaon JobType: full-time Requirements Responsibilities: - Act as the primary point of contact for customers, understanding their business requirements and delivering tailored solutions. - Manage end-to-end customer relationships, including onboarding, product training, and continuous support. - Develop and implement customer success plans by defining objectives, tracking progress, and presenting outcomes. - Partner with the sales team to identify upsell and cross-sell opportunities, ensuring seamless renewals. - Collaborate with product and engineering teams to prioritize feature requests, enhancements, and issue resolution. - Analyze customer usage data to identify patterns, improvement areas, and potential risks. - Provide actionable feedback to product teams on customer expectations and market trends. - Maintain updated customer records and ensure clear communication with relevant internal teams. - Conduct customer satisfaction assessments and follow up to resolve concerns or service gaps. Requirements: - 2–3 years of experience in technical customer success or a similar role within a SaaS environment. - Strong technical understanding, including hands-on experience with APIs, webhooks, and integrations. - Excellent communication and interpersonal abilities to build strong customer and internal relationships. - Strategic thinker with strong problem-solving skills. - Ability to work independently and manage priorities in a fast-paced setting. - Experience with WhatsApp Business API is an added advantage. - Bachelor’s degree in a relevant field is preferred. Skills: Customer Success



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