Senior Service Desk Representative

1 week ago

Hyderabad Telangana, India Diebold Nixdorf Full time

Job Category Service Operations Expect more Connect more Be more at Diebold Nixdorf Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world Join us in connecting people to commerce in this vital rewarding role Provides proactive user helpdesk services to inbound customer service requests Diagnoses and resolves hardware and software issues performs software distribution creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication Uses available tools and resources including remote tools to accomplish tasks Responsibilities Receives incident service requests from call acceptance and or level 1 agents and from atomized incidents Provides technical support to address more complex difficult service issues Performs technical analysis of specific incidents and service requests including check of ticket history Leverages the corporate knowledge base log files and journal data to analyze failures and guide customers through incident resolutions steps including through remote access of the customer environment When remote resolution is unsuccessful provides information including spare part recommendations to assist field service technicians with onsite service provision Gathers recurring systemic failure information and develops reports for management Provides hardware and software training and advice for less experienced team members Qualifications Required Qualifications Education or equivalent work experience required Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Desk Support Good local client s language skills Written and spoken as well as business English skills Written and spoken required LI-SA1 About Us Why should you join Diebold Nixdorf Brightest minds technology and innovation business transformation The people of Diebold Nixdorf are 23 000 teammates of diverse talents and expertise in more than 130 countries harnessing future technologies to deliver personalized secure consumer experiences that connect people to commerce Our culture is fueled by our values of collaboration decisiveness urgency willingness to change and accountability -Diebold Nixdorf is an equal opportunity employer and we value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity age marital status veteran status or disability status To all recruitment agencies Diebold Nixdorf does not accept agency resumes Please do not forward resumes to our jobs alias Diebold Nixdorf employees or any other organization location Diebold Nixdorf is not responsible for any fees related to unsolicited resumes We are a global Company operating in multiple Locations and Entities As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer A List of our operating entities can be found

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