▷ (15h Left) Operations Manager

1 week ago

Pune, India Loop Health Full time

Job Description

Key Responsibilities:

- Build and maintain strong relationships with partner insurers and TPAs
- Act as the primary point of contact for insurers regarding endorsements and operational queries.
- Ensure timely processing of endorsements and track pending cases to closure.
- Collaborate with internal teams to provide insurers with all necessary documentation and information.
- Monitor key performance metrics for endorsements (e.g., turnaround times, error rates).
- Propose and implement process improvements to enhance efficiency.
- Lead a small team of Insurer relationship Managers and managing their workflow
- Provide regular updates to leadership on endorsement status and insurer performance.
- Prepare and share reports on insurer-related metrics and suggest actionable insights om agent performance

Skills requirement:

- 4+ years of experience in relationship management, insurance operations, or a similar role.
- Strong understanding of insurance endorsements and related workflows.
- Excellent communication and negotiation skills. (Hindi/English mandatory)
- Familiarity with health insurance (B2B) and complete knowledge on endorsements
- Proficiency in using Excel and working on software/Tools
- Problem-solving mindset with the ability to manage multiple priorities effectively.
- Analytical skills for monitoring performance and generating reports.
- Proactive and self-motivated with a focus on achieving results
- Ability to build trust and foster collaboration with both internal and external stakeholders.
- Detail-oriented with excellent organizational skills

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