15h Left) Manager

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Team Member - Voice Performance Management Job Level Designation M1-Manager Function Department Central Operations Group Core Performance-Active Operations Location Mumbai Job Purpose To efficiently monitor maintain and investigate deviations till resolutions for network KPIs services for IMS VoLTE SDM CS Core Signaling so as to uphold a quake free network and deliver operational excellence and ensuring best class network quality for VIL customers through deployment of best operational practices and guidelines To Co-ordinate with SNOC MS-Partners OEM s Circle various inter-functional teams with the objective to ensure timely systematic execution of tasks resolution of escalated issues Network elements involved As per current deployment IMC TAS SBC MSC GMSC MSS GCS MGW GMGW STP DSR DRA MNP DB HLR HSS NDS EIR Key Result Areas Accountabilities Enabling and monitoring performance reports and real time alerts to proactive monitor the Performance KPIs Enabling Performance reports of Cloud KPIs Core domains as per targets Ensuring regulatory DoT directives compliance is met w r t customer experience Core Performance Management to achieve operational efficiency Maintain and improve Core KPIs w r t set benchmark for each NE Tracking clear code trend and troubleshooting the same to minimize the service impact Creating real time alerts on KPI deviation to quickly detect performance issues Identify RCA for KPI dip and implementing corrective actions throughout circles Detection of performance KPIs deviations and tracking till resolution Analysis w r t trace logs for troubleshooting KPI deviations customer complaints such as MO MT SMS roaming etc and taking corrective actions Audit of Network configuration parameters w r t Network elements to maintain standard configuration throughout the Network Management of various IMS VoLTE SDM CS Core and Signaling NEs for Pan India VIL network by following-up coordinating technical activities such as SW upgrades Technical audits Network resilience and configuration standardization in the network Capacity Utilization Management Monitor and maintain Core Node Utilization below threshold to negate service impact Proactive triggering to Project Planning team to mitigate the increasing traffic in core Nodes based on utilization Maintain congestion free network by regular tracking initiating required actions to ensure capacity utilization within threshold Cross-Functional Co-ordination Co-ordinate sync and provide technical guidance for issue resolution to SNOC circle teams Co-ordinate for best practice and implementations across all circles Ensure past learning implementation during new node integration Core Competencies Knowledge Experience Expertise in 4G IMS Core SDM CS Core in one or more OEM s - Nokia Ericsson Mavenir Huawei ZTE Expertise in IMS VoLTE domain with profound understanding of IMS VoLTE EPC call flows Brilliant analytical skills while troubleshooting performance issues on protocols like SIP ISUP SIGTRAN etc along with knowledge of Switching equipments Good understanding of Subscriber Data managements nodes - HSS HLR NDS is required Knowledge of STP DRA signalling call flows in 2G 3G 4G VoLTE domains Excellent communication inter-personal skills strong customer focus seamless approach Timely decision making and risk assessment skills Quick learning skills and willing to adapt new things Must have technical professional qualifications BE B Tech E C Cloud Certification will be a plus 6 years of experience and at least 3 years experience in VoLTE CS Core Performance Operations related activities Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership