Customer Success Account Manager

4 weeks ago

Bengaluru, Karnataka, India Manning Consulting Full time
Job Description

Role Overview:

- Serve as a trusted advisor for SMB customers, driving adoption and value from Adobe's Digital Media solutions.
- Build and maintain strong relationships with clients, ensuring high customer satisfaction and retention.
- Identify opportunities for upselling and cross-selling Adobe products in high-potential accounts.

Key Responsibilities:

- Ignite value-driven discussions around Adobe Digital Media solutions, including Creative Cloud, Adobe Sign, and Stock.
- Foster strong connections with SMB customers across North America and manage a diverse customer portfolio.
- Spot up-sell and cross-sell opportunities to maximize account growth.
- Manage pipeline effectively, keeping stakeholders informed and updated on account progress.
- Leverage LinkedIn, ZoomInfo, and other tools to discover potential expansion opportunities.
- Assist customers with subscription-related challenges and provide proactive support.
- Collaborate with internal experts to enhance customer solutions and address technical or operational issues.
- Focus on achieving Marketing Qualified Lead targets within defined timelines.

Eligibility Criteria:

- Proven track record in managing a large set of SMB accounts.
- 2+ years of experience in end-to-end SaaS sales or customer success roles.
- Strong verbal and written communication skills.
- Passion for technology and delivering value-oriented sales solutions.
- Proactive, task-focused approach to learning and executing responsibilities.
- Experience in international sales, preferably targeting North American customers.
- Flexibility to work in US time zones.
- Bachelor's degree or equivalent qualification.

Exclusions:

- Experience limited to Ed-tech, lead generation, onboarding, renewals, or domestic-only exposure is not considered.

Why Adobe:

- Opportunity to work with a global leader in digital media.
- Exposure to innovation, professional growth, and collaboration.
- Chance to shape the future of creativity and digital media solutions.

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