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Manager - Customer Success
1 month ago
Animaker is looking for an energetic and ambitious Account Manager or Customer Success Manager .
As a fast-paced startup with revolutionary, innovative solutions in the visual content creation space, we aim to create a difference and delight our customers.
We have over 10 million users from 190+ countries; with 100's being Fortune 500 companies like Walmart, Ford, Dell, GSK, Varian Medical, Google, Unilever etc.
This job might be for you if you have:
- 3 - 6 yrs of Proven Software Sales Success in exceeding your monthly and annual Team Sales Quotas.
- Strong experience in Upselling & Renewal.
- Strong experience in the Europe Markets.
- Experience in developing frameworks and playbooks to retain customers and improved customer success.
- Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives Research & identify key client requirements within the accounts and suggest solutions that answer clients' needs and wants.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Your typical day might include the following:
- Meet monthly and quarterly Up-Sell & Renewal opportunity generation consistent with sales targets.
- Meet customer retention goals with minimum 90% retention rate.
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Building credible and long-lasting relationships with existing clients for recurring business.
- Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast, and reduce churn.
- Increase footprint in the existing customer base to offset any unavoidable churn.
- Ensure 100% customer satisfaction and maximize retention.
Negotiate contracts and close agreements:
- Lead customers to develop focused success metrics directly tied to results from Animaker product that prove relevant ROI that impacts key business objectives.
- Collaborate with engineering, product, and support teams to ensure customer issues are appropriately prioritized and resolved, while ensuring customers are always kept informed throughout the process.
- Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams.
- Help develop and iterate on processes, documentation, and resources.
- Should be willing to work in the US shift
