Executive Trainee

Job Category Terminal Operations About Business Adani Group Adani Group is a diversified organisation in India comprising 10 publicly traded companies It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence Adani Group is headquartered in Ahmedabad in the state of Gujarat India Over the years Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O M practices benchmarked to global standards With four IG rated businesses it is the only Infrastructure Investment Grade issuer in India Adani Airports Holding Limited Adani Airports Holding Limited is reshaping the aviation landscape transforming airports into dynamic hubs of connectivity innovation and service excellence By prioritizing passenger experience leveraging state-of-the-art technology and enhancing operational efficiency we are redefining airport infrastructure across India Our vision is to create world-class airports that serve as gateways to regional development and global connectivity positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact Job Purpose Executive - Terminal Operations plays a crucial role in ensuring the smooth and efficient functioning of the airport terminal This position involves a wide range of responsibilities including passenger service process adherence customer satisfaction safety teamwork and administrative tasks to deliver an exceptional passenger experience Responsibilities Terminal Operational Support Provides direct support to passengers and airport staff during terminal operations assists with passenger check-in boarding and baggage claim processes ensuring a smooth passenger journey Handles general inquiries and resolves minor passenger issues efficiently and professionally Address complaints and concerns as assigned by the Duty Terminal Manager and excalates issues to Duty Terminal Manager Process Adherence Ensures strict adherence to terminal operating procedures and guidelines supports the implementation of new processes and initiatives to improve operational efficiency Contributes to data collection and reporting to support performance analysis and decision-making Budget Preparation Forecasting Aid in forecasting departmental expenditure ensuring accurate CAPEX OPEX allocation Assist in tracking the budget against actuals and provide necessary reports to the senior management for informed decision-making Outsourced Staff Management Monitor and manage outsourced staff to ensure compliance with service level agreements SLAs and performance expectations Handle complaints disciplinary issues and provide training as required to enhance service delivery Resolve salary and attendance-related issues by coordinating with HR and payroll departments Safety and Security Compliance Support the implementation of safety protocols and procedures to ensure a secure and safe terminal environment for both staff and passengers Assist in monitoring compliance with safety regulations and report any incidents to senior management for further action Teamwork and Collaboration Assist in managing the training calendar by scheduling organizing and tracking training sessions for terminal operations staff Coordinate between departments reporting to the Head of Terminal to ensure alignment in operational goals and support in cross-departmental activities Administrative Tasks Performs a variety of administrative duties including accurate and timely data entry maintaining organized documentation and filing systems and providing general office support Contributes to the smooth running of terminal operations by providing administrative support to the team including scheduling appointments managing correspondence and preparing reports Data Collation Reporting Assist in compiling daily operational data and ensuring accurate collation for reporting Support the preparation of Senior Management Reports by organizing key performance indicators and metrics Stakeholder Management Shift wise coordination will all regulatory agencies airlines and ground handlers Participate in Training Programs Attend all scheduled mandatory classroom and E-Vidyala training sessions as per the training calendar Identify personal areas for improvement and career development and self-nominate for relevant training sessions that align with those goals Key Stakeholders - Internal Duty Manager - Terminal Operations Facilities Department Finance Department HR Department IT Department Procurement Department Security Department Customer Service Maintenance Department Key Stakeholders - External MoCA MCGM BCAS BOI Customs CISF APHO Ground Handling Agencies Retail and Food Outlets Government Regulatory Bodies Airport Authority of India AAI Travel Agents Car Rental Services Security Agencies Qualifications Educational Qualifications Bachelor s degree in Business Administration Aviation Management or a related field is essential Work Experience 3-5 years of experience in airport terminal operations with a strong focus on managing diverse stakeholders optimizing passenger experience and driving operational efficiency