Client Order Coordinator

Job Description

Job Description

Role: Associate-Client Order Coordinator

Location: Bangalore/ Chennai

Schedule: 12:00pm to 9:00pm/ 6:30pm to 3:30am

Working model: Hybrid

Intro:

CSC is an industry leader and a trusted partner to many of the worlds most successful organizations. Our success is built on trust, tenacity, passion, and a commitment to customer service. We work as a team. We always find a way. We are never complacent. We believe that at CSC, relationships come first. Our knowledge of our clients businesses, our thorough approach, and our undivided attention to our clients needs are what drive our commitment to their success. We treat each clients business as our own, taking pride and care in everything we dobecoming a true extension of their team. People choose CSC because we are encouraged and empowered to take the initiative to solve problems, build relationships, and collaborate with team members to ensure we make a difference for the people we serve. If youve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSCs professional business-to-business environment as a Customer Service Associate. And theres the bonus of not having to work nights, weekends, or holidays. These positions come with CSCs competitive benefitspaid time off, medical, dental, and 401(k) plans, just to name a few.

Were hiring Customer Service Associates for our Corporate and Legal Services department. A CSA works with a variety of state and internal systems, in addition to working with vendors in many states. These team members have a high degree of attention to detail, ensuring that each document or filing is what the clients requested and that it gets to them promptly. As a CSA, youll build a strong knowledge base that provides a solid foundation to work in many other departments at CSC. A successful day on this team is ensuring that CSC can deliver the correct document in the expected time frame, if not before. The most productive team members are committed to customer service, friendly, and proactive.

Some of the things youll be doing:

- Responding to internal client inquiries via email or Salesforce chatter
- Assisting in various EMC/EPS Projects such as Group Split projects, minute book and document uploads, and queues along with various filings such as Annual reports, corporate transparency act and Business licenses.
- Providing exceptional customer service to both internal and external customers
- Maintaining and updating customer records including contact updates, and other various updates
- Managing customer portfolios
- Be able to communicate with different teams on the progress of a project.
- Navigating between multiple databases (company records, Navigator, etc.) quickly and accurately
- Reviewing and processing legal documents
- Fulfilling customer orders with various jurisdictions
- Problem solving issues related to customers and documentation.

What technical skills, experience, and qualifications do you need

- Any Graduate with 4+ years of experience and excellent communication are eligible.
- Transactional or administrative experience (reviewing and evaluating documents)
- Business to Business Customer Service Experience
- Legal Compliance experience
- Proficiency with Microsoft Office
- Keen attention to detail and accuracy.
- Ability to thrive in a fast-paced, high-volume environment.
- Strong comprehension, critical thinking, and problem-solving abilities.
- Excellent organizational and time management skills.
- Proficiency in navigating multiple systems quickly.
- Solid computer skills.
- Effective written and verbal communication skills.
- Strong customer service orientation.
- Flexibility and adaptability.
- Quick and independent learner.
- Commitment to CSC values: Service, Teamwork, Agility, Tenacity, and Genuine.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC, we dont just keep businesses runningwe help them thrive. For more than 125 years, weve been the trusted partner for 90% of the Fortune 500, leading financial institutions and businesses worldwide. As the global leader in business, legal, financial, and digital brand services across 140+ jurisdictions, we set industry benchmarks through innovation, integrity, and excellence.

Privately held and professionally managed since 1899, CSC is the business behind business, delivering knowledge-based solutions from our headquarters in Wilmington, Delaware, USA, to clients across the globe. Our success is built on a people-first culture that fosters growth, collaboration, and agility. Recognized as a Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.

Important notice: CSC only accepts resumes from agencies in our approved supplier program. Resumes submitted through unauthorized sourcesincluding direct submissions to hiring leaders or employeeswill be considered property of CSC, with no fees eligible for claims. We encourage candidates to apply through our website for a seamless hiring experience.

Explore opportunities: [ CSC Careers link ]

Why work for us

At CSC, we invest in your growth, well-being, and success. Heres what sets us apart:

- Global legacy: Join a powerhouse shaping industries worldwide.
- Career growth and mobility: Access internal promotions, leadership programs, and skill-building opportunities to accelerate your career.
- Recognition and rewards: Enjoy performance-based bonuses, and employee recognition programs.
- Work-life balance: Benefit from hybrid work models and state-of-the-art collaborative spaces.
- Continuous learning: Gain tuition reimbursement, professional certifications, and expert-led development programs in leadership, technical skills, and more.
- Inclusive culture: Be part of a workplace where diversity, equity, and belonging fuel innovation and success.
- Community impact: Make a difference through CSC Gives Back, including our partnership with Kiva, to empower underserved communities through microloans.

Join CSC and shape the future in a dynamic, global environment where your contributions drive success.

Disclaimer: This job description serves as a general guideline and may evolve based on business needs.

---