Order Management Specialist

7 days ago

Bengaluru, Karnataka, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Order Managements primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing. The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold.

Responsibilities include:

  • Order verification (OVC) and Order Entry
  • Data gathering and order verification with the customer to include:
  • Customer name and technical and site contacts, site readiness
  • Products ordered, product intervals and customer delivery date requirements
  • Review order status communication plan
  • Confirm all documentation and Customer information provided by Sales,
  • Solution Architect, Global Client Services and the Customer is complete
  • Update and complete order information
  • Submit order to provisioning

Fallout / Exception Order Management:

  • Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
  • Escalate to supplier organizations on orders requiring action
  • Confirm that all pre-work activities related to activation are complete
  • Coordinate test and install
  • Scheduling activation
  • Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
  • Provide senior level support for escalated orders, high visibility clients, and high revenue orders
  • Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
  • Provide vendor partner oversight

Skills and Qualifications

  • Mandatory knowledge of Telecommunications, Networking Technologies, and Solutions Mandatory
  • SFDC tool & processes knowledge
  • Must have the ability to deliver written and verbal messages with customers
  • Requires critical thinking in the decision-making process
  • Overall technical aptitude and forward thinking
  • Must be English literate and numerate
  • Strong customer service focus with drive to deliver a world-class customer experience
  • Clear confident communicator with strong written and verbal presentation skills
  • Ability to work on own initiative with minimal supervision and also as part of a wider project/team
  • Perform well under pressure to meet deadlines
  • High attention to detail, data accuracy and quality of input
  • 3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
  • Problem management skills and strong analytical skills.

  • Order management

    3 weeks ago

    Bengaluru, Karnataka, India NCR Voyix Full time

    Job SummaryWe are seeking a detail-oriented and proactive Service Contracts & Billing Specialist to manage activities related to service contracts, including maintenance (cash and charge), equipment database handling, and invoicing processes. This role ensures compliance with NCR Voyix guidelines and maintains all necessary documentation. You will serve as...

  • Order Management Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Black Box Full time

    Job Description- Manage end-to-end order processing activities, ensuring timely and accurate entry, tracking, and fulfillment of customer orders in alignment with service level agreements (SLAs).- Liaise with internal teams including sales, supply chain, logistics, and finance to resolve discrepancies and ensure smooth order execution.- Analyze order trends,...

  • Order Management

    4 weeks ago

    Bengaluru, Karnataka, India NCR Voyix Full time

    Year of Experience Required: 2-6YearsJob SummaryWe are seeking a detail-oriented and proactive Service Contracts & Billing Specialist to manage activities related to service contracts, including maintenance (cash and charge), equipment database handling, and invoicing processes. This role ensures compliance with NCR Voyix guidelines and maintains all...

  • Order Management

    7 days ago

    Bengaluru, Karnataka, India NCR Voyix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are seeking a detail-oriented and proactive Service Contracts & Billing Specialist to manage activities related to service contracts, including maintenance (cash and charge), equipment database handling, and invoicing processes. This role ensures compliance with NCR Voyix guidelines and maintains all necessary documentation. You will serve as the single...

  • Order Management

    4 weeks ago

    Bengaluru, Karnataka, India NCR Voyix Full time

    Job SummaryWe are seeking a detail-oriented and proactive Service Contracts & Billing Specialist to manage activities related to service contracts, including maintenance (cash and charge), equipment database handling, and invoicing processes. This role ensures compliance with NCR Voyix guidelines and maintains all necessary documentation. You will serve as...

  • Order Management Analyst

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title : Order Management AnalystJob Location: BengaluruExp Range : 4-10 yearsThe Contracts Administrator job is comprised of either a Deal Specialist or a Deal Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle's quarterly...

  • Sales Order Specialist

    3 weeks ago

    Bengaluru, Karnataka, India London Stock Exchange Group Full time

    Proud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video LSEG London Stock Exchange Group is more than a diversified global financial markets infrastructure and data business We are dedicated open-access partners with a dedication to...

  • Senior Order Management Specialist

    5 days ago

    Bengaluru, Karnataka, India AMETEK Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Primary ResponsibilityThis position is responsible for customer order recognition & fulfilment including the key ERP transactions of order booking, invoicing, and backlog management. This position is also accountable for the other key supply chain tasks of inventory management, import/export & logisticsSpecific Job ResponsibilitiesResponsible for incoming...

  • Order Management Associate

    7 days ago

    Bengaluru, Karnataka, India Thomson Reuters Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Step into a pivotal role where precision meets efficiency in our dynamic team as an Order Management Associate. You will be entrusted with managing the order process for select products, ensuring seamless fulfillment with attention to detail and adherence to turnaround times. Embrace the opportunity to liaise with internal teams, elevate your problem-solving...

  • Hiring For Order Management Specialist- O2C/P2P/R2R executive

    7 days ago

    Bengaluru, Karnataka, India KVC CONSULTANTS LTD Full time ₹ 5,00,000 - ₹ 6,00,000 per year

    Greetings we are looking for Order Management Specialist in PuneWe are hirring for the following profiles1) OTC Executive - Salary upto 6lpa2) PTP Executive - Salary upto 6lpa3) RTR Executive - Salary upto 6lpaRoles and Responsibilities*Basic experience of 2 year supply chain, order management, Quote creation/validation, sales order entry, Purchasing...