Manager – Order Management

Job Description:

Job Title: Manager – Order Management

Job Summary:

The Order Management Manager (Focal) is responsible for overseeing and managing the end-to-end order fulfilment process for commercial orders for West region. This role ensures the accurate and timely processing of customer orders, from order entry to final delivery, working independently to manage daily operations. This role involves collaboration with cross-functional teams, including sales, inventory, plant and logistics, to resolve issues and ensure customer satisfaction.

Key Responsibilities:

• Order Processing & Fulfilment:
• Manage the entire order lifecycle, including order entry, processing, and fulfilment.
• Ensure that orders are entered accurately into the order management system and track progress throughout the order cycle.

• Supports order changes, cancellations, or modifications based on customer requests and system updates.

• Customer Support & Issue Resolution:

• Act as a point of contact for customers and internal teams to resolve any order-related inquiries or issues.
• Troubleshoot order discrepancies, delays, and product availability issues, ensuring timely and effective resolution.

• Collaborate to provide prompt responses and maintain a high level of customer satisfaction.

• Cross-functional Collaboration:

• Work closely with sales, logistics, inventory, plant and finance teams to ensure smooth order processing and fulfilment.
• Assist in ensuring alignment between order processing and product availability to avoid delays or errors.

• Coordinate with logistics to monitor and expedite order shipments, ensuring timely delivery.

• Process Improvement & Efficiency:

• Continuously evaluate order management processes and identify opportunities for improvements or streamlining.

• Propose and implement process enhancements to reduce errors, shorten cycle times, and improve customer satisfaction.

• Reporting & Tracking:

• Monitor order status and provide updates to stakeholders on order progress.
• Track and report on key performance indicators (KPIs) such as order cycle time, on-time delivery, and customer satisfaction metrics.
• Analyze order data to identify trends or recurring issues and provide actionable insights.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• 7+ years of experience in order management, with a focus on commercial or B2B transactions.
• Proficiency in order management systems (e.g., SAP, Oracle, Salesforce) and Microsoft Office Suite (Excel, Word).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and ability to think critically under pressure.
  
  Preferred Skills:
• Experience with ERP systems or advanced order management software.
• Understanding of supply chain, logistics, and inventory management best practices.

Qualifications:

BTech

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.