Network Operations Support Lead

Company RNTBCI PL Key Responsibilities Network Operations Administration - Lead and manage 24 7 NOC operations ensuring proactive monitoring and quick resolution of network incidents and outages Administer configure and maintain enterprise network infrastructure including LAN WAN WLAN and VoIP systems Monitor and analyze network performance metrics to ensure optimal uptime throughput and security Develop and enforce standard operating procedures SOPs for incident management change management and escalation processes Coordinate with internal IT teams vendors and service providers to ensure timely resolution of network-related issues Maintain network documentation topology diagrams and configuration management records Leadership Coordination Supervise and mentor NOC engineers and network support staff Manage shift schedules workload distribution and performance reviews for NOC personnel Act as the primary escalation point for complex network incidents and root cause analyses Drive continuous service improvement initiatives and automation of NOC processes Network Design Projects Collaborate with IT infrastructure architects to design deploy and upgrade network solutions across industrial and office environments Participate in planning and execution of new automotive plant rollouts network expansions and system integrations Evaluate emerging technologies to enhance network performance scalability and cybersecurity posture Security Compliance Implement and maintain network security best practices including VLAN segmentation firewall policies and intrusion prevention systems Support compliance with corporate IT and industrial cybersecurity standards e g ISO 27001 NIST IEC 62443 Conduct regular network audits risk assessments and vulnerability remediation Primary Skills Strong expertise in LAN WAN WLAN and VoIP infrastructure Cisco Auruba Proven experience in NOC operations management and network troubleshooting In-depth knowledge of routing and switching protocols BGP OSPF EIGRP STP VLANs QoS Hands-on experience with network monitoring tools Zabbix SolarWinds PRTG Cisco Prime etc Proficiency in network automation scripting Python Ansible or similar Secondary Skills Familiarity with industrial networking EtherNet IP PROFINET Modbus TCP and OT IT convergence Knowledge of SD-WAN VPN and cloud networking Azure AWS GCP Experience with VoIP technologies Cisco CUCM SIP trunking call routing Understanding of cybersecurity fundamentals and incident response processes Exposure to automotive manufacturing environments and Industry 4 0 connectivity Qualifications Bachelor s degree in Computer Science Information Technology or a related field Master s preferred 8 years of progressive experience in network administration and NOC leadership roles Relevant certifications such as CCNP CCIE CompTIA Network ITIL highly desirable Strong analytical problem-solving and communication skills Ability to work in a fast-paced industrial setting and manage multiple priorities Work Environment Shift-based operations in a 24x7 global NOC environment Hybrid or on-site role depending on operational requirements May require on-call availability for critical incidents and planned maintenance windows Collaboration with global teams and travel to regional automotive plants as needed Job Family Information Technologies Systems Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion perform to the full and grow whilst being themselves We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race colour ancestry religion gender national origin sexual orientation age citizenship marital status disability gender identity etc If you have a disability or special need requiring layout of the workstation or work schedule please let us know by completing this form In order to follow in real time the evolution of your applications and to stay in touch with us we invite you to create a candidate account This will take you no more than a minute and will also make it easier for you to apply in the future By submitting your CV or application you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment This information will only be used by Renault Group companies as described in the