Network Operations support Lead

Key Responsibilities:

Network Operations & Administration:-

• Lead and manage 24/7 NOC operations, ensuring proactive monitoring and quick resolution of network incidents and outages.
• Administer, configure, and maintain enterprise network infrastructure, including LAN, WAN, WLAN, and VoIP systems.
• Monitor and analyze network performance metrics to ensure optimal uptime, throughput, and security.
• Develop and enforce standard operating procedures (SOPs) for incident management, change management, and escalation processes.
• Coordinate with internal IT teams, vendors, and service providers to ensure timely resolution of network-related issues.
• Maintain network documentation, topology diagrams, and configuration management records.

Leadership & Coordination:

• Supervise and mentor NOC engineers and network support staff.
• Manage shift schedules, workload distribution, and performance reviews for NOC personnel.
• Act as the primary escalation point for complex network incidents and root cause analyses.
• Drive continuous service improvement initiatives and automation of NOC processes.

Network Design & Projects

• Collaborate with IT infrastructure architects to design, deploy, and upgrade network solutions across industrial and office environments.
• Participate in planning and execution of new automotive plant rollouts, network expansions, and system integrations.
• Evaluate emerging technologies to enhance network performance, scalability, and cybersecurity posture.

Security & Compliance:

• Implement and maintain network security best practices, including VLAN segmentation, firewall policies, and intrusion prevention systems.
• Support compliance with corporate IT and industrial cybersecurity standards (e.g., ISO 27001, NIST, IEC
• Conduct regular network audits, risk assessments, and vulnerability remediation.

Primary Skills:

• Strong expertise in LAN, WAN, WLAN, and VoIP infrastructure (Cisco & Auruba)
• Proven experience in NOC operations management and network troubleshooting.
• In-depth knowledge of routing and switching protocols (BGP, OSPF, EIGRP, STP, VLANs, QoS).
• Hands-on experience with network monitoring tools (Zabbix, SolarWinds, PRTG,Cisco Prime, etc.).
• Proficiency in network automation/scripting (Python, Ansible, or similar).

Secondary Skills:

• Familiarity with industrial networking (EtherNet/IP, PROFINET, Modbus TCP) and OT/IT convergence.
• Knowledge of SD-WAN, VPN, and cloud networking (Azure/AWS/GCP).
• Experience with VoIP technologies (Cisco CUCM, SIP trunking, call routing).
• Understanding of cybersecurity fundamentals and incident response processes.
• Exposure to automotive manufacturing environments and Industry 4.0 connectivity.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
• 8+ years of progressive experience in network administration and NOC leadership roles.
• Relevant certifications such as CCNP / CCIE / CompTIA Network+ / ITIL highly desirable.
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced industrial setting and manage multiple priorities.

Work Environment:

• Shift-based operations in a 24x7 global NOC environment
• Hybrid or on-site role depending on operational requirements.
• May require on-call availability for critical incidents and planned maintenance windows.
• Collaboration with global teams and travel to regional automotive plants as needed.

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