Network Operations Support Engineer

Company RNTBCI PL Key Responsibilities Network Operations Administration Monitor and manage the health and performance of enterprise network infrastructure including LAN WAN WLAN and VoIP systems using network monitoring tools e g SolarWinds PRTG Cisco Prime Respond to incidents and service requests escalated from L1 NOC teams within agreed SLAs Perform advanced troubleshooting on network connectivity issues configuration problems and performance bottlenecks Execute standard changes and network configuration updates under supervision of L3 or Senior Administrators Support proactive capacity monitoring and trend analysis to identify potential issues before impact Incident Problem Management Investigate and resolve L2-level incidents related to switches routers wireless access points and voice systems Escalate complex or persistent issues to L3 or vendor support providing complete diagnostics and documentation Contribute to root cause analysis RCA reports and implement corrective preventive actions Maintain accurate records of incidents changes and configurations within ITSM tools e g ServiceNow Remedy Participate in planning and execution of new automotive plant rollouts network expansions and system integrations Maintenance Configuration Apply configuration updates firmware upgrades and patch management under change control procedures Assist in network infrastructure deployments migrations and hardware replacements Maintain network documentation including topology diagrams asset lists and configuration archives Collaboration Support Work closely with cross-functional IT teams Security Systems OT Engineers to support plant and office network reliability Support industrial network connectivity for manufacturing systems EtherNet IP PROFINET Modbus TCP etc Provide technical mentorship and guidance to L1 support staff Primary Skills Hands-on experience with LAN WAN WLAN VoIP infrastructure in enterprise or industrial environments Proficiency in configuring and troubleshooting Cisco Aruba Juniper switches routers and access points Solid understanding of routing and switching protocols VLANs STP OSPF BGP EIGRP QoS Experience in VoIP systems Cisco CUCM SIP call routing and QoS for voice Familiarity with network monitoring tools Zabbix SolarWinds PRTG Cisco Prime etc Secondary Skills Knowledge of industrial networking protocols EtherNet IP PROFINET Modbus TCP Basic understanding of network security concepts including ACLs VPNs and firewall policies Exposure to SD-WAN network automation tools or scripting Python Ansible Understanding of ITIL processes Incident Problem and Change Management Awareness of automotive plant IT OT convergence and Industry 4 0 networking standards Qualifications Bachelor s degree in information technology Computer Science or a related field 3-6 years of hands-on experience in enterprise or industrial network support roles Industry certifications preferred CCNA CCNP CompTIA Network ITIL Foundation Strong analytical troubleshooting and communication skills Ability to work in a 24x7 NOC environment with rotating shifts and on-call support Work Environment Shift-based operations in a 24x7 global NOC environment May require on-site support at automotive manufacturing plants during maintenance or deployment activities Collaboration with global IT teams and third-party vendors Job Family Information Technologies Systems Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion perform to the full and grow whilst being themselves We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race colour ancestry religion gender national origin sexual orientation age citizenship marital status disability gender identity etc If you have a disability or special need requiring layout of the workstation or work schedule please let us know by completing this form In order to follow in real time the evolution of your applications and to stay in touch with us we invite you to create a candidate account This will take you no more than a minute and will also make it easier for you to apply in the future By submitting your CV or application you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment This information will only be used by Renault Group companies as described in the