Technology Support Lead

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability As a Technology Support Lead in Corporate Technology you will play a leadership role in ensuring the operational stability availability and performance of our production services applying SRE principles Critical thinking while overseeing day-to-day maintenance of the firm s systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience Job responsibilities Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team Leads initiatives to improve the reliability and stability of your team s applications and platforms using data-driven analytics to improve service levels Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses Documents and shares knowledge within your organization via internal forums and communities of practice Required qualifications capabilities and skills Formal training or certification on site reliability engineering concepts and 5 years applied experience Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform Deep proficiency in reliability scalability performance security enterprise system architecture toil reduction and other site reliability best practices with the ability to implement these practices within an application or platform Fluency in at least one programming language such as e g Python Java Spring Boot Net etc Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines Proficiency and experience in observability such as white and black box monitoring SLO alerting and telemetry collection using tools such as Grafana Dynatrace Prometheus Datadog Splunk etc Proficiency in continuous integration and continuous delivery tools e g Jenkins GitLab Terraform etc Experience with container and container orchestration e g ECS Kubernetes Docker etc Drive to self-educate and evaluate new technology Ability to teach new programming languages to team members Ability to expand and collaborate across different levels and stakeholder groups Preferred qualifications capabilities and skills Ability to identify and solve problems related to complex data structures and algorithms Experience with troubleshooting common networking technologies and issues Bigdata knowledge is desirable Practical experience with public cloud About Us J P Morgan is a global leader in financial services providing strategic advice and products to the world s most prominent corporations governments wealthy individuals and institutional investors Our first-class business in a first-class way approach to serving clients drives everything we do We strive to build trusted long-term partnerships to help our clients achieve their business objectives We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing Our corporate teams are an essential part of our company ensuring that we re setting our businesses clients customers and employees up for success