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Information Technology Support Engineer

4 weeks ago

Bengaluru, Karnataka, India Netcracker Technology Full time

Job Title: IT Helpdesk L2 Specialist

Experience Required: Minimum 2-3 years in Infrastructure, ACS & CCTV support.

Job Summary: We are looking for a Junior IT Engineer with at least 2-3 years of professional experience to join our IT Helpdesk team. The ideal candidate should have experience in office infrastructure support and possess good knowledge on Access Control System and CCTV operations.

Key Responsibilities:

  • Deliver Level 1 and Level 2 desktop support by efficiently diagnosing and resolving user issues.
  • Facilitate incident management through collaboration with internal IT teams and external vendors.
  • Ensure strict compliance with corporate IT policies and established security standards.
  • Oversee inventory management, monitor stock levels, and manage equipment lifecycle processes.
  • Manage and support Active Directory, DHCP, and DNS services.
  • Conduct scheduled system maintenance and implement necessary software updates.
  • Maintain Access Control Systems (ACS) and CCTV infrastructure to ensure optimal performance.
  • Troubleshoot and resolve issues related to access control devices and surveillance systems.
  • Respond promptly and effectively to security alerts and access-related incidents.
  • Perform regular system audits, firmware upgrades, and access reviews in accordance with organizational policies.
  • Coordinate with vendors regarding installations, maintenance, and support services.
  • Maintain accurate and comprehensive documentation of system configurations and access logs.
  • Uphold compliance with relevant security policies and regulatory standards.
  • Provide end-user support and assist in investigations related to security concerns.

Preferred Skills:

  • Proficient in Active Directory, DHCP, and overall system administration.
  • Solid knowledge of Windows & Linux operating environments.
  • Demonstrated experience designing, implementing, and maintaining ACS and CCTV systems .
  • Familiarity with platforms such as CCure 9000, Lenel, Exacqvision, Milestone, Genetec , or equivalents would be added advantage.
  • Skilled in troubleshooting and maintaining security system hardware and software.
  • Basic understanding of networking fundamentals, including CCNA concepts.
  • Experienced in resolving antivirus, printer, and general desktop issues.
  • Knowledgeable in printer management, server environments, and Microsoft SCCM fundamentals.
  • Excellent organizational, process management, and analytical skills.
  • Professional demeanor with strong problem-solving abilities and supply chain knowledge.
  • Competent in inventory control and effective verbal communication.

Education & Certifications:

  • Bachelor's degree in computer science, Engineering, or related field.
  • Good to have CCNA or N+ certificates.