Customer Relationship Specialist – International Voice Process

3 days ago

India Remote Teams IT Solutions Pvt Ltd Full time

- Job Title: Customer Relationship Specialist – International Voice Process (Admin and Process Support) - Location : Hi-Tech City, Hyderabad, India. - Job Type: Full-Time, Office Based Only. (No Work from Home) - Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone) - Excellent English communication skills (oral and written). - Should be in a position to talk to Australian clients. - Excellent communication and interpersonal skills. Remote Teams IT Solutions Pvt Ltd, Hyderabad, is the offshore extension of Remote Teams Pty Ltd, Australia. We support multiple Australian businesses by providing high-quality Back Office, Administrative, IT, BPO, and Business Support services. We are looking for a proactive, detail-oriented professional to handle Client Communication, Administration, Scheduling, Material & Cost Coordination, and Process Support. This role involves speaking directly to Australian clients, handling inbound/outbound calls, managing emails, scheduling jobs, coordinating resources, and ensuring smooth operational workflow. If you can confidently communicate in English and enjoy a customer-facing administrative role, this position is for you. Key Responsibilities - Client Communication & Relationship Handling - Handle inbound and outbound calls with Australian clients and stakeholders. - Respond to customer queries professionally via phone, email, and chat. - Maintain strong client relationships through clear communication and timely follow-ups. - Share daily updates and reports with clients and management. - Administrative & Operational Coordination - Manage booking requests, job orders, and confirmations with clients and suppliers. - Schedule jobs, allocate workforce, and track availability to meet project timelines. - Maintain accurate records of bookings, schedules, materials, and costs. - Coordinate with suppliers for material procurement and with internal teams for job execution. - Material, Cost & Process Management - Track material usage and support cost monitoring, budgeting, and estimation. - Assist in process improvement initiatives and help identify operational bottlenecks. - Prepare regular operational and management reports. Required Skills & Qualifications - Bachelor's degree in Business Administration, Commerce, Civil Engineering, or related fields. - Prior experience in administration, project coordination, scheduling, or client support roles. - Strong understanding of project management concepts—scheduling, resource allocation, and cost tracking. - Knowledge of materials/estimations in plumbing, drainage, or roofing services will be an added advantage.

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