Only 24h Left Knowledge Management Specialist

5 days ago

Pune, India Nalco Water Full time

Job Description

- To support this effort, we seek aKnowledge Management Specialistto support our service partners in creating, publishing, assessing and maintaining accurate and current knowledge assets detailing service delivery process and procedures.
- TheKnowledge Management Specialistwill be responsible for delivering best-in-class knowledge management practices. TheKnowledge Management Specialistwill utilize knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and delivery. TheKnowledge Management Specialistwill also promote and support a continuous learning culture within the GBS+ community.
- TheKnowledge Management Specialistwill partner with Service Delivery Operational Managers and Subject Matter Experts (SMEs) to pro-actively cultivate GBS+ knowledge assets to maintain and/or improve accuracy, consistency, accessibility and usability. She/He will be responsible for updating, gaining approvals, publishing, and managing appropriate access to knowledge assets globally. This individual will report to the Knowledge Manager.

Main Responsibilities:

Knowledge Strategy & Approach

- Understand GBS+ knowledge needs by capability and provide insights to ensure knowledge management governance, processes & tools adequately address those needs
- Adopt required systems and tools to effectively deliver best-in-class & consistent knowledge management experience

Knowledge Sharing Culture

- Demonstrate and foster behaviors, skills & practices that support a strong learning & knowledge sharing culture
- Collaborate with GBS+ Operational Managers and SMEs to promote the knowledge sharing culture

Knowledge Asset Creation & Maintenance

- Adopt quality standards, processes and governance to ensure knowledge accuracy & relevancy
- Collaborate with function, capability & service delivery subject matter experts (SMEs) to capture, validate, store and publish effective knowledge assets
- Implement a cyclical approach for knowledge asset review & updates to ensure relevancy over time

Knowledge Effectiveness

- Utilize feedback from GBS+ KM AI Agent to uncover areas for improvement of knowledge assets
- Report regularly on knowledge management KPIs regarding usage, accuracy and user experience
- Track and report insights on user-centric metrics and measures to assess knowledge effectiveness
- Advise Function, Capability and Service Delivery leaders on how to increase knowledge effectiveness

Relationship Management

- Establish strong working relationships with capability SMEs and operational managers and collaborate on creation & maintenance of knowledge assets

Basic Qualifications:

- Bachelor s degree in Knowledge Management, Information Systems, or related field
- 3-5 years of experience in a knowledge management role
- Proficient in knowledge management systems and processes
- Strong attention to detail and commitment to knowledge asset quality and adherence to standards
- Strong interpersonal skills with demonstrated ability for customer focused service delivery

Preferred Qualifications:

- Experience with training material development supporting large complex projects (e.g., ERP Systems, business transformation, business process reengineering, shared services, outsourcing solutions, etc.)
- Experience with AI enabled knowledge management programs

  • Only 24h Left! Knowledge Specialist

    20 hours ago

    Pune, Maharashtra, India Mphasis. Full time

    Job title Knowledge Specialist Band 5 Level 2 Reports to Unit Manager Asst Unit ManagerProvides customer service support for third party administrators Health Maintenance organizations preferred provider organizations managed care organizations and many more in US healthcare insurance market by identifying and updating information The ultimate motive...

  • Only 24h Left Fire

    1 week ago

    Pune, Maharashtra, India Dar Full time

    About CompanyDar Al-Handasah (Shair and Partners) is the founding company of the Dar Group, an international consortium of professional service firms. Through its 18,000 staff members, Dar Group assists clients in over 100 countries around the world. Dedicated to planning, designing, engineering, and project managing facilities, installations and structures,...

  • Only 24h Left Management Trainee

    6 days ago

    Pune, Maharashtra, India GENPACT Full time

    Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and...

  • (Only 24h Left) MEP Specialist

    21 hours ago

    Pune, India Muttha Associates Full time

    Job Description – MEP Lead / Specialist (Muttha Towers II) Position: MEP Lead / Specialist Department: Projects (Real Estate – Commercial High-Rise) Reports to: Project Director / Head of Projects Location: Pune (Muttha Towers II Site) Business Vertical: Commercial Real Estate (Grade A+ Office) About Muttha Towers II Muttha Towers II is the...

  • Only 24h Left: Manager

    2 weeks ago

    Pune, Maharashtra, India METRO Global Solutions Center Full time

    Company Description Metro Global Solution Center MGSC is internal solution partner for METRO a EUR31 6 Billion international wholesaler with operations in 32 countries through 625 stores a team of 85 000 people globally Metro operates in a further 10 countries with its Food Service Distribution FSD business and it is thus active in a total of 34...

  • Knowledge Management Specialist

    3 days ago

    Pune, Maharashtra, India ecolab Full time

    Ecolabs Global Business Solutions GBS is a function-integrated enterprise resource platform Through GBS a global community of associates will support the core business through multiple service delivery avenues on a truly global scale To support this effort we seek a Knowledge Management Specialist to support our service partners in creating ...

  • ▷ Only 24h Left! Marketing Manager

    21 hours ago

    Pune, India omniXM Full time

    *PLEASE ONLY APPLY AFTER THOROUGHLY READING THE JOB DESCIPRTION AND ONLY IF YOU MEET ALL THE NEEDED QUALIFICATIONS AND HAVE THE RIGHT LEVEL OF ATTITUDE, APTITUDE, AND PASSION FOR AMBUIGUITY* About omniXM: omniXM is an exciting early-stage SaaS startup where are developing a cutting-edge AI first Customer Experience Management (Feedback) technology....

  • Only 24h Left: Support Consultant

    2 weeks ago

    Pune, Maharashtra, India Kaizen Institute South Asia Full time

    Job DescriptionKaizen Institute is looking to hire young, energetic, dynamic and smart professionals who are having the passion for consulting for support consultant role having 0-4 years of experience in operational excellence and lean/ Kaizen to be part of R&KD (Research and Knowledge Development) and consulting role.- Prepare oneself to be a consultant...

  • Software Engineer

    3 weeks ago

    Pune, Maharashtra, India Right & Left Brain Technologies Full time

    Right & Left Brain Technologies is seeking a passionate and driven individual to join our team as an Entry Level Software Engineer. As a key contributor to our innovative Generative AI (Gen AI) solutions, you'll play a vital role in shaping the future of how technology interacts with creativity. About Right & Left Brain Technologies: We're a company that...

  • Software Engineer

    2 weeks ago

    Pune, Maharashtra, India Right & Left Brain Technologies Full time

    Right & Left Brain Technologies is seeking a passionate and driven individual to join our team as an Entry Level Software Engineer. As a key contributor to our innovative Generative AI (Gen AI) solutions, you'll play a vital role in shaping the future of how technology interacts with creativity.About Right & Left Brain Technologies:We're a company that...