Management Trainee

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Quality Assurance QA - Management Trainee Assistant Manager Back Office The Quality Assurance QA Specialist is responsible for monitoring evaluating and ensuring the quality of processes and outputs within the organization The QA Specialist will work closely with various teams to enhance performance reduce errors and improve overall efficiency Responsibilities In this role you will be responsible for ensuring that the team meets established quality standards providing feedback and coaching to improve individual and team performance and maintaining compliance with company policies and procedures Monitoring and Auditing back office processes financial non-financial data maintenance transactions to assess information requested is processed correctly keeping adherence to processes and compliance requirements in line with IRS ERISA guidelines Collaborate with training and operations teams to identify performance gaps and recommend improvement initiatives Track and report on quality trends and key performance indicators KPIs regularly Identify trends gaps RCAs and areas of improvement in the back-office operations on client processes Ensure compliance with regulatory and industry standards including data protection and customer privacy Analyze data to identify patterns and recommend process improvements to enhance overall service quality Report interactions which does not comply with company policies regulatory requirements and industry standards Update and maintain QA documentation including evaluation forms and quality checklists SOPs Participate in regular calibration sessions to ensure consistency in quality evaluation across the team and put process controls Qualifications we seek in you Minimum Qualifications Bachelor s degree in business communication or a related field is preferred Preferred Qualifications Skills Experience in US Retirement management specialized in Defined Contributions 401k plans money out profile and QA role experience preferred Basic understanding on IRS ERISA DOL guidelines to Defined Contributions 401k plans Strong analytical skills with a focus on data-driven decision-making Attention to detail and the ability to manage multiple tasks effectively Problem-solving skills and a proactive approach to identifying and resolving issues Customer Participant-focused mindset with a commitment to enhancing service delivery Proficiency in QA methods and tools with the ability to quickly learn new systems Ability to work independently and as part of a team Strong organizational skills with a focus on accuracy and efficiency Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training