Knowledge Management Specialist
3 weeks ago
Ecolabs Global Business Solutions GBS is a function-integrated enterprise resource platform Through GBS a global community of associates will support the core business through multiple service delivery avenues on a truly global scale To support this effort we seek a Knowledge Management Specialist to support our service partners in creating publishing assessing and maintaining accurate and current knowledge assets detailing service delivery process and procedures The Knowledge Management Specialist will be responsible for delivering best-in-class knowledge management practices The Knowledge Management Specialist will utilize knowledge definitions standards disciplined knowledge asset creation maintenance processes and technology enabled storage and delivery The Knowledge Management Specialist will also promote and support a continuous learning culture within the GBS community The Knowledge Management Specialist will partner with Service Delivery Operational Managers and Subject Matter Experts SMEs to pro-actively cultivate GBS knowledge assets to maintain and or improve accuracy consistency accessibility and usability She He will be responsible for updating gaining approvals publishing and managing appropriate access to knowledge assets globally This individual will report to the Knowledge Manager Main Responsibilities Knowledge Strategy ApproachUnderstand GBS knowledge needs by capability and provide insights to ensure knowledge management governance processes tools adequately address those needsAdopt required systems and tools to effectively deliver best-in-class consistent knowledge management experienceKnowledge Sharing CultureDemonstrate and foster behaviors skills practices that support a strong learning knowledge sharing cultureCollaborate with GBS Operational Managers and SMEs to promote the knowledge sharing cultureKnowledge Asset Creation MaintenanceAdopt quality standards processes and governance to ensure knowledge accuracy relevancyCollaborate with function capability service delivery subject matter experts SMEs to capture validate store and publish effective knowledge assetsImplement a cyclical approach for knowledge asset review updates to ensure relevancy over timeKnowledge EffectivenessUtilize feedback from GBS KM AI Agent to uncover areas for improvement of knowledge assetsReport regularly on knowledge management KPIs regarding usage accuracy and user experienceTrack and report insights on user-centric metrics and measures to assess knowledge effectivenessAdvise Function Capability and Service Delivery leaders on how to increase knowledge effectivenessRelationship ManagementEstablish strong working relationships with capability SMEs and operational managers and collaborate on creation maintenance of knowledge assetsBasic Qualifications Bachelors degree in Knowledge Management Information Systems or related field3-5 years of experience in a knowledge management roleProficient in knowledge management systems and processesStrong attention to detail and commitment to knowledge asset quality and adherence to standardsStrong interpersonal skills with demonstrated ability for customer focused service deliveryPreferred Qualifications Experience with training material development supporting large complex projects e g ERP Systems business transformation business process reengineering shared services outsourcing solutions etc Experience with AI enabled knowledge management programs
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Knowledge Management Specialist
4 weeks ago
Pune, Maharashtra, India Nalco Water Full timeJob Description- To support this effort, we seek aKnowledge Management Specialistto support our service partners in creating, publishing, assessing and maintaining accurate and current knowledge assets detailing service delivery process and procedures.- TheKnowledge Management Specialistwill be responsible for delivering best-in-class knowledge management...
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Only 24h Left! Knowledge Specialist
3 weeks ago
Pune, Maharashtra, India Mphasis. Full timeJob title Knowledge Specialist Band 5 Level 2 Reports to Unit Manager Asst Unit ManagerProvides customer service support for third party administrators Health Maintenance organizations preferred provider organizations managed care organizations and many more in US healthcare insurance market by identifying and updating information The ultimate motive...
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Knowledge Manager
4 weeks ago
Pune, India Nalco Water Full timeJob Description Job description TheKnowledge Managerwill be accountable for developing a best-in-class knowledge strategy that meets the dynamic needs of the global GBS+ team. TheKnowledge Managerwill establish effective knowledge definitions & standards, disciplined knowledge asset creation & maintenance processes and technology enabled storage and...
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Knowledge Manager
3 weeks ago
Pune, India Ecolab Full timeEcolab's Global Business Solutions (GBS+) is a function-integrated enterprise resource platform. Through GBS+ a global community of associates will support the core business through multiple service delivery avenues on a truly global scale. To support this effort, we seek a Knowledge Manager to build and sustain an AI enhanced knowledge management program....
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Knowledge Manager
2 weeks ago
Pune, Maharashtra, India Ecolab Full time ₹ 9,00,000 - ₹ 12,00,000 per yearEcolab's Global Business Solutions (GBS+) is a function-integrated enterprise resource platform. Through GBS+ a global community of associates will support the core business through multiple service delivery avenues on a truly global scale. To support this effort, we seek a Knowledge Manager to build and sustain an AI enhanced knowledge management...
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Knowledge Manager
2 weeks ago
Pune, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesEnsuring that a single enterprise service knowledge Management system (SKMS) is created and is updated as work is performed or as information is discovered. The examples of information types include Known Errors, Troubleshooting procedures, Workarounds for Incidents / Problems, FAQs, Manuals, System Changes and updates, etc.Training...
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Sr Implementation Specialist
4 days ago
Pune, India Team Management Services Full timePosition Title Senior Implementation Specialist Project Manager Location Andheri Mumbai Qualifications Bachelor s Degree in IT Computer Education or similar field Experience Required 7 -15 Years Employment type Full-time Work Type 5 Days week Hybrid 3 Days WFO 2 Days WFH About The Role The role does not require pure code development as the software package...
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IT Knowledge Management Owner
6 days ago
Pune, Maharashtra, India, Maharashtra Northern Trust Full timeThe IT Knowledge Management Process Owner is responsible for overseeing the knowledge management function and training delivery within the Service Delivery and Operations (SD&O) organization. As the Knowledge Management Process Owner, this role will define and govern the knowledge management processes in alignment with ITIL frameworks and organizational...
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Knowledge Based Specialist
3 days ago
Pune, Maharashtra, India Ranger Technical Resources Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Summary:Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer issues...
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IT Knowledge Management Owner
3 weeks ago
Pune, India Northern Trust Full timeThe IT Knowledge Management Process Owner is responsible for overseeing the knowledge management function and training delivery within the Service Delivery and Operations (SD&O) organization. As the Knowledge Management Process Owner, this role will define and govern the knowledge management processes in alignment with ITIL frameworks and organizational...
