Knowledge Manager
2 weeks ago
Role & responsibilities
Ensuring that a single enterprise service knowledge Management system (SKMS) is created and is updated as work is performed or as information is discovered. The examples of information types include Known Errors, Troubleshooting procedures, Workarounds for Incidents / Problems, FAQs, Manuals, System Changes and updates, etc.
- Training the personnel to populate and maintain content of the SKMS related to their services in terms of the processes to upload/access/review the content, content standards, and tool functionality, etc.
- Designing a workflow to review SKMS content and ensuring information in the SKMS is maintained, accurate and relevant.
- Encouraging the support teams to contribute the information into and use the SKMS
- Designing and creating motivational aspects to encourage the teams to contribute and use knowledge nuggets actively
- The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information.
- The primary goal is to improve efficiency by reducing the need to rediscover knowledge.
Preferred candidate profile
Candidate who has experience inn Knowledge transfer, service desk, Articles, content management.
Perks and benefits
-
IT Knowledge Management Owner
1 week ago
Pune, Maharashtra, India Northern Trust Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAbout Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Knowledge Management Analyst
2 days ago
Pune, Maharashtra, India Anervea Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Title:Knowledge Management Analyst- Pharma & Healthcare AnalyticsLocation:PuneExperience:2-5 YearsType:Full-timeAbout is building the next-generation AI-powered intelligence stack for the pharmaceutical industry. Our platform empowers global pharma teams—across commercial, clinical, and medical functions—with real-time analytics, predictive...
-
Knowledge Based Specialist
2 days ago
Pune, Maharashtra, India Ranger Technical Resources Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosition Summary:Our partner, a technology-led manufacturer operating at a national scale, is adding a Knowledge Base Analyst to bring structure, accuracy, and scalability to its internal technical support knowledge. The goal is to consolidate internal content into a single, reliable source within Salesforce so Tech Support agents can resolve customer issues...
-
AI Knowledge Engineer
2 weeks ago
Pune, Maharashtra, India NorthStar HR Consultants Full time US$ 80,000 - US$ 1,50,000 per yearJob Title - AI Knowledge EngineerIn this role, you will be responsible for developing cutting-edge deep learning-based knowledge graphs which are not about perceptions but algorithms and advancing the state of knowledge.Job Descriptions:Responsible for the design and implementation of a global-scale machine learning system for incoming content and their...
-
Lead Analyst Knowledge Services
4 days ago
Pune, Maharashtra, India Infosys Full time ₹ 15,00,000 - ₹ 25,00,000 per yearKey Responsibilities:Create an inspiring team environment with an open communication cultureMonitor team performance set clear team goals delegate task set deadlines oversee day to day operations and reports on metricsDiscover training needs mentoring and provide coachingReview and audit cases raised by team members for qualityCross sharing of new and...
-
Senior Analyst Knowledge Services
1 week ago
Pune, Maharashtra, India Infosys Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Description:Purpose of the roleDigital Transformation Services is one of the fastest growing businesses in the companyThis role works towards Practice development incorporating new technologies and generating new revenue streams for the PracticeSupport Digital Transformation Programs by designing and developing new digital solutions in Sourcing...
-
Analyst - Knowledge Services
7 days ago
Pune, Maharashtra, India Infosys Full time ₹ 8,00,000 - ₹ 24,00,000 per yearJob Description:The Machine Learning Architect will define and implement the enterprise architecture strategy to enable advanced analytics machine learning and semantic capabilities across the organizationThis role ensures a scalable secure and future ready data ecosystem aligned with business prioritiesThe architect will establish standards frameworks...
-
Looking For BD Manager – TIC
4 days ago
Pune, Maharashtra, India Rankskills Knowledge International Pvt Ltd Full time ₹ 96,000 - ₹ 18,00,000 per yearOne of our client, one of the global top TIC Audit & Advisory firm is seeking suitable Sales & BD professionals in Bangalore, Pune, and Delhi-NCR officesBelow are the role requirementsWork Location – Bangalore, Pune, and Delhi-NCR officesPosition –Assistant Manager / Manager Sales & Business DevelopmentQualification :Bachelor's degree in Electronics/...
-
Pune, Maharashtra, India Ienergizer Full time ₹ 2,00,000 - ₹ 6,00,000 per yearKey ResponsibilitiesQuality Assurance & Auditing: Conduct quality audits and reviews of GDS transactions, including PNR management, ticketing, refunds, and invoice generation.Compliance & Standards: Ensure adherence to quality standards, company policies, and Service Level Agreements (SLAs) for GDS processes.Analysis & Reporting: Analyze errors and...
-
Market Research Analyst
4 days ago
Pune, Maharashtra, India MartLenz Knowledge Services Full time ₹ 24,00,000 - ₹ 60,00,000 per yearAbout the CompanyMartLenz Knowledge Services is a new-age global market research firm which is based in Pune, India. MartLenz offers primary research services for collating qualitative and quantitative insights to its clients – who are the global leaders in different industry domains. We are currently working in more than 20 industry verticals and with...