Pune is hiring Quality Analyst with GDS knowledge
1 week ago
Key Responsibilities
- Quality Assurance & Auditing: Conduct quality audits and reviews of GDS transactions, including PNR management, ticketing, refunds, and invoice generation.
- Compliance & Standards: Ensure adherence to quality standards, company policies, and Service Level Agreements (SLAs) for GDS processes.
- Analysis & Reporting: Analyze errors and inconsistencies within GDS operations, prepare detailed quality reports, and present findings to management to drive improvements.
- Agent Feedback & Mentoring: Provide constructive and timely feedback to travel agents based on quality monitoring to enhance their skills and performance.
- Process Improvement: Identify gaps in GDS processes and recommend and implement best practices to improve accuracy and efficiency.
- Fare Rule Interpretation: Interpret and apply complex fare rules from GDS systems and fare sheets for accurate ticketing and refunds.
Required Skills & Qualifications
- GDS Expertise: Strong, in-depth knowledge of Global Distribution Systems, with specific experience in major platforms like Sabre.
- Travel Industry Knowledge: A thorough understanding of the travel business, including booking, ticketing, and refund processes.
- Analytical Skills: Excellent problem-solving, analytical, and data interpretation skills to identify trends and root causes of errors.
- Attention to Detail: A keen eye for detail to ensure accuracy in transactions and compliance with standards.
- Communication Skills: Outstanding written and verbal communication skills for clear feedback and reporting.
- Technical Aptitude: Solid technical comprehension for understanding GDS functionalities and quality monitoring tools.
- Self-Starter & Quick Learner: Ability to work independently, multi-task effectively, and quickly learn new systems and procedures.
Contact Person:- Ajit Simon HR
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