Wd Service Designer Tvm

1 week ago

Thiruvananthapuram Kerala, India Infosys Full time

Responsibilities Responsibilities We re seeking a Service Designer to transform how we deliver value to customers In this role you ll focus on orchestrating seamless end-to-end service experiences across our digital products You ll bring together user research journey mapping and systems thinking to ensure that our services work well at every touchpoint - online and beyond Key Responsibilities Service Design Strategy o Lead the design of service blueprints and digital customer journeys aligning them with business outcomes o Use research to identify pain points and opportunities in the customer experience o Translate complex functional nonfunctional requirements into actionable service design strategies Collaboration Design Operations o Partner with product UX and engineering teams to integrate service design into product development o Facilitate workshops and design sprints to co-create with stakeholders o Maintain and update service design documentation using tools like SharePoint and Mural Experience Management o Manage the service layer of digital products including onboarding support and in-product guidance o Advocate for user-centered service solutions across the customer journey o Measure and iterate on service design improvements based on customer feedback and business KPIs Delivery Impact o Oversee the service design process for medium to large projects ensuring alignment with delivery timelines and business objectives o Use prototypes to communicate service design concepts clearly o Track and measure the impact of service improvements through performance indicators Required Qualifications o 8 years of experience in service design or digital experience strategy o Strong grasp of journey mapping blueprinting and service modelling o Experience using tools like Mural Figma Adobe Creative Suite and SharePoint o Solid understanding of digital platforms design systems and UX principles o Experience in Agile environments with familiarity in Lean UX methodologies Preferred Skills o Bachelor s Master s in Design Human-Computer Interaction or equivalent experience o Experience in e-commerce SaaS or platform-based digital services o Ability to apply sociocultural trends to innovate service designs o Strong problem-solving skills with the ability to adapt to changing business needs Preferred Skills Foundational- Service Management- Service Design Educational Requirements Bachelor of Engineering Bachelor of Design Service Line WONG DOODY

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