Service Manager
4 days ago
Key Result Areas: 1) Service delivery and Customer satisfaction. 2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management 3) Revenue Generation and working capital management. 4) IT Systems Usage and Training 5) Warehouse activities, viz. categorisation, spares stock control and compliance. Job Description: The incumbent would be responsible for the following: A. Service delivery and Customer satisfaction. 1) Managing product / service installation and break fix as per First Visit Time (FVT) and Closure Visit Time (CVT) norms by effective management of ASPs. 2) Ensuring effective and speedy resolution of problems / customer complaints. 3) Monitoring and reviewing service delivery quality and response patterns. 4) Working to improve Customer Satisfaction Index (CSI) and customer accolades. B. Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management 1) Managing ASPs, their performance and availability of resources and infrastructure for effective service delivery. 2) WD management for service to ensure requisite service to WD end customers. 3) Monitoring service activities of dealers to ensure a uniform service experience to customers through dealer channel. C. Revenue Generation and working capital management. 1) Achieving service revenue as per plan by planning and conducting revenue generation activities. 2) Managing outstanding as per norms. D. IT Systems Usage and Training 1) Providing training to ASP and WD technician on all New products. 2) Providing training to ASP, contractor, franchise and WD personnel by conducting Tool Box Talks and Accompanied Visits on products and soft-skills. 3) Provide Hands down training to branch, ASP and dealer personnel on IT Systems and digital apps for effective utilisation of these tools. 4) Providing objective feedback on products. E. Warehouse activities 1) Categorisation of product and maximum conversion to Finished Good (FG). 2) Timely categorisation of defective stock and subsequent repair of D3 /DF3 stock in a timebound manner. 3) Tracking warehouse spares stock for optimum level, effective utilisation and reduction. 4) Ensuring compliance to statutory requirements. Requisite Qualifications: Degree/Diploma in Engineering Special Skills Required - Result Orientation with Execution Excellence - Customer centricity - People Management
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Service Advisor
5 days ago
Thiruvananthapuram, Kerala, India Derik Tata Service Full time ₹ 4,00,000 - ₹ 8,00,000 per yearResponsibilities:* Coordinate with service team on repairs* Maintain customer database* Manage insurance renewals process* Ensure timely communication with customers
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Service Manager
5 days ago
Thiruvananthapuram, India Godrej & Boyce Mfg. Co. Ltd. Full timeKey Result Areas:1) Service delivery and Customer satisfaction.2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management3) Revenue Generation and working capital management.4) IT Systems Usage and Training5) Warehouse activities, viz. categorisation, spares stock control and compliance.Job Description:The incumbent would be responsible for...
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Service Manager
4 days ago
thiruvananthapuram, India Godrej & Boyce Mfg. Co. Ltd. Full timeKey Result Areas:1) Service delivery and Customer satisfaction.2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management3) Revenue Generation and working capital management.4) IT Systems Usage and Training5) Warehouse activities, viz. categorisation, spares stock control and compliance.Job Description:The incumbent would be responsible for...
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Service Manager
1 week ago
Thiruvananthapuram, Kerala, India Godrej & Boyce (G&B) Full time ₹ 15,00,000 - ₹ 25,00,000 per yearKey Result Areas1) Service delivery and Customer satisfaction.2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management3) Revenue Generation and working capital management.4) IT Systems Usage and Training5) Warehouse activities, viz. categorisation, spares stock control and compliance.Job DescriptionThe incumbent would be responsible for the...
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Service Manager
3 days ago
Thiruvananthapuram, Kerala, India Godrej & Boyce Mfg. Co. Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per yearKey Result Areas:1) Service delivery and Customer satisfaction.2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management3) Revenue Generation and working capital management.4) IT Systems Usage and Training5) Warehouse activities, viz. categorisation, spares stock control and compliance.Job Description:The incumbent would be responsible for...
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Client Service Manager
2 weeks ago
Thiruvananthapuram, Kerala, India Fresh Mind Ideas Full time ₹ 6,00,000 - ₹ 12,00,000 per yearLocation: [Your Location / Remote Option]Experience: 2-3 years in client servicing / account management (preferably in a digital marketing or branding agency)Reports To: CEO / Director of Client ServicesAbout the RoleAs a Client Service Manager at Fresh Mind Ideas, you will be the primary point of contact for clients, ensuring their goals are met and...
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Service Delivery Manager
5 days ago
Thiruvananthapuram, Kerala, India NMS Consultant Full time ₹ 15,00,000 - ₹ 25,00,000 per yearKey Responsibilities:• Act as the key operational facilitator of change management within the NorthAmerican business community• Lead stakeholder engagement to ensure changes are understood, approved,and implemented effectively• Coordinate and manage the handover of change-related activities across timezones• Work closely with global teams to ensure...
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Client Service Manager
2 days ago
Thiruvananthapuram, Kerala, India Standard Chartered Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob ID: 44100Location: Trivandrum, INArea of interest: Retail BankingJob type: Regular EmployeeWork style: Office WorkingOpening date: 13 Nov 2025Job SummaryServicing primarily walk-in customers to fulfil the specific transactional requirements of the customer through high quality customer service while increasing product penetration through cross sell and...
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Client Service Managers
4 weeks ago
Thiruvananthapuram, India Ecorgy Solutions Full timeSeeking Dynamic Client Service Managers to spearhead Our Healthcare Revolution!About Us:At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Service Managers to drive exceptional patient care and elevate our service...
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Client Service Managers
4 weeks ago
Thiruvananthapuram, India Ecorgy Solutions Full timeSeeking Dynamic Client Service Managers to spearhead Our Healthcare Revolution!About Us:At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Service Managers to drive exceptional patient care and elevate our service...
