Salesforce business Analyst

2 days ago


Pune, Maharashtra, India HCLTech Full time
Job Title :Salesforce Business Analyst

Location : Pune/Chennai

JD:

Key Skills:

- Expertise in one or multiples of → Salesforce Financial Services Cloud (FSC), Sales/Service/Experience Cloud, and LWC
- Expertise in one or multiple domains of → Banking (retail, commercial, investment, mortgage lending and servicing), Insurance, Wealth & Asset Management
- Able to map banking capabilties in vertical and horizontal services

Key Responsibilities:

- Creating a detailed business analysis, outlining problems, opportunities and solutions
- Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.
- Comes with retail banking experience and able to map capabilties onto salesforce finanacial serviec cloud (FSC)
- Working closely with our customers to understand the current business processes at a detailed level.
- Participating in discussions with various levels of customer's IT business stakeholders.
- Defining business requirements and reporting them back to stakeholders
- Defining user journeys and personas
- Gathering functional Requirements and Non-Functional Requirements and maintaining traceability matrix
- Driving UAT and test scripts
- Technical Writing, Decision Making & Problem Solving
- Support the Project Implementation

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